Patient Access Rep I

Trinity Health; Muskegon (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Health, vision, dental benefits from 1

403(b) retirement savings

Colleague referral program

Unlimited career growth opportunities

Job summary

Trinity Health is seeking a Patient Access Representative to register patients in outpatient/urgent care settings, verify insurance information, and collect liabilities. The role emphasizes accuracy in data entry, HIPAA compliance, and coordination with financial counseling as needed.

Responsibilities include using multiple software systems, validating information, and ensuring seamless patient experiences.

Qualifications

• Must have a high school diploma; an associate’s degree is preferred.
• Data entry speed of 50–60 keystrokes per minute.
• Experience in healthcare or payer environments is preferred (1 year).
• Fluency with various software programs and multiple systems is expected.
• Basic computer skills; working knowledge of medical terminology preferred.

Responsibilities

• Greet patients and verify demographic, financial, and insurance information during registration.
• Enter data into the patient accounting system and scan/obtain signatures for forms.
• Process signed physician orders and verify insurance eligibility/benefits for designated cases.
• Notify patients of liabilities and refer to financial counseling when needed.
• Ensure patient safety and authenticating identity throughout registration tasks.

Skills

Data entry

Multi-system navigation

Basic computer skills

Medical terminology

Education

High school diploma

Associate’s Degree

Tools

EMR systems

Job description

Employment Type: Full time Shift: Evening Shift Description:

64hrs per pp 11:30a-8p weekends and holidays to be scheduled in accordance with CBA

Position Summary

In an outpatient or urgent care setting, greets patients and family members and obtains and verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; and scans registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Enhances the patient experience throughout all patient interactions, the majority of which are face-to-face.

What the Patient Access Representative Will Need

• Required: High school diploma. Preferred: Associate’s Degree, or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes). Prefer one year of applicable experience in a healthcare provider or payer environment.
• Must have fluid experience with various software programs and ability use multiple systems to obtain or validate information during the interview process.
• Required: Basic computer skills. Preferred: Working knowledge of medical terminology.

What the Patient Access Representative Will Do

• Ensures patient safety by authenticating patient identity throughout all essential functions.
• Performs patient registration tasks including interviewing patient to collect data; creating Electronic Medical Records; validating and entering data related to procedures, tests and diagnoses; confirming patient identity; and preparing patient identification forms.
• Assigns appropriate payor or guarantor based on visit/encounter to comply with HIPAA compliance to ensure prompt billing cycle.
• Acquires necessary documents including patient identification, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, ABNs, advance directives, etc. Identifies need for patient/guarantor signature based on patient encounter/visit.Obtains or scans documents as needed.

In return for your talents, we offer:

Competitive salary, paid time off, 403B retirement savings, and health, vision, dental benefits starting on Day 1- no waiting period

Colleague Referral Program to earn cash and prizes

Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.