Patient Access Representative

UnityPoint Health; Sioux City (IA); On-site; USD 33,000 - 46,000; Full time

Job summary

UnityPoint Health in Sioux City is seeking a Patient Access Representative NE to facilitate admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process.

This role addresses patient inquiries, manages wayfinding, and supports administrative tasks while complying with financial and insurance procedures; require high school diploma and 2 years customer service experience; strong English, typing 40 wpm, and basic computer skills.

Qualifications

• High School Diploma or equivalent.
• 2 years of customer service or healthcare experience preferred.
• Typing speed of 40 words per minute.
• Fluent English and professional communication.
• Basic computer skills and multi-tasking ability.

Responsibilities

• Collect and verify demographic, insurance/financial and clinical data in the system.
• Verify insurance coverage and understand plans.
• Answer calls promptly and route messages professionally.
• Educate patients about financial obligations and POS estimates.
• Support performance improvement and customer service initiatives.
• Assist with patient self-service registration processes.
• Manage multiple work queues.
• Refer financial assistance needs to a Financial Advocate.
• Schedule walk-in procedures and coordinate with central scheduling.

Skills

Customer service

Typing 40 wpm

English fluency

Professional image

Basic computer skills

Education

High School Diploma

Job description

• Area of Interest: Patient Services
• FTE/Hours per pay period: 1.0
• Department: Patient Access- SLRMC
• Shift: M/F/Sat 6am-6:30pm
• Job ID: 187611

Overview

UnityPoint-St. Luke's

Hours:M/F/Sa 6:00am-6:30pm

Are you an early riser who loves working with the public and possess great customer service skills? If so this is the position for you!

The Patient Access Representative NE is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate and all required documentation are on file.
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.
• Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
• Maintain ability to perform roles associated with patient self service registration processes.
• Monitors and maintains multiple work queues.
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
• Perform functions other than described due to extenuating circumstances.
• Schedules walk in procedures and collaborates with central scheduling regarding other needs.

Qualifications

Education

• High School Diploma or equivalent required.

Experience

• Two (2) years of customer service OR healthcare related experience preferred.

License/Certification

• None

Knowledge/Skills/Abilities

• Typing speed and accuracy of a minimum of 40 wpm.
• Project a professional image and have above average customer service skills.
• Writes, reads, comprehends, and speaks fluent English.
• Basic computer knowledge using word processing, spreadsheets, email and web browser.
• Ability to multi-task and work efficiently to maintain patient movement and schedules.