Patient Access Representative

Quincy Medical Group; Quincy (IL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Tuition reimbursement

401(k) match

Volunteer time off (40 hours)

Parental leave (up to 12 weeks)

Life and disability insurance

Mental health benefit

Job summary

Quincy Medical Group is seeking a Patient Access Representative to welcome patients, register demographics, schedule appointments, and verify insurance. You will help ensure a smooth patient experience and support clinic operations in a fast-paced, patient-focused environment.

Ideal candidates will have a high school diploma, strong communication skills, and experience in customer service or healthcare settings. Job offers include comprehensive benefits and a competitive pay range.

Qualifications

• High school diploma or GED required.
• Experience in customer service, administrative, healthcare, or office settings preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer and data-entry skills required.

Responsibilities

• Greet patients and visitors professionally and compassionately.
• Register patients and collect demographic, insurance, and financial information.
• Schedule appointments and handle changes and follow-ups.
• Verify insurance eligibility and obtain authorizations as needed.
• Collect co-pays and process payments per policy.
• Answer calls and assist with scheduling and inquiries.
• Maintain accurate EMR records and coordinate communication among teams.
• Support clinic operations and provide excellent customer service.

Skills

Customer service

Multitasking

Communication

Data entry

Confidentiality

Education

High school diploma or GED

Tools

EMR systems

Job description

Job Description At Quincy Medical Group, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

About the Role

As a Patient Access Representative at Quincy Medical Group, you will help create a positive first impression for our patients while ensuring they have a smooth experience accessing care. Whether assisting patients at check-in, scheduling appointments, verifying insurance, or answering questions, you will play an important role in supporting both patients and care teams. This position is a great opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and is looking to build a career in healthcare.

Schedule

Full-time position based at one of Quincy Medical Group's Quincy, Illinois locations. Schedules vary by department and may include different start and end times. Specific schedules and department placement will be discussed during the interview process to help determine the best fit. No overnight shifts. Fast-paced healthcare environment focused on exceptional patient service and access to care.

Primary Responsibilities

• Greet patients and visitors in a professional, welcoming, and compassionate manner.
• Register patients and accurately collect demographic, insurance, and financial information.
• Schedule appointments and assist patients with appointment changes and follow-up visits.
• Verify insurance eligibility and obtain required authorizations as appropriate.
• Collect co-payments and process patient payments according to organizational policies.
• Answer incoming phone calls and assist patients with scheduling, registration, and general inquiries.
• Maintain accurate patient records within the electronic medical record system.
• Coordinate communication between patients, providers, and care teams to support efficient clinic operations.
• Provide excellent customer service while managing multiple tasks and priorities.
• Perform other duties as assigned to support clinic operations.

Qualifications

• High school diploma or GED required.
• Previous customer service, administrative, retail, hospitality, banking, healthcare, or office experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic computer and data entry skills required.
• Ability to maintain professionalism and confidentiality when handling patient information.
• Experience with healthcare registration, scheduling, or electronic medical records is helpful but not required.
• Commitment to providing exceptional service and creating a positive patient experience.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The compensation for this role includes a base pay range of $15.35 - $23.03 per hour, with actual pay determined by factors such as skills, experience, education, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package. If you are committed to putting our patients first and helping shape the future of care, you belong at QMG.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let's start with what matters. People. Purpose. Care.

At Quincy Medical Group, we believe healthcare works best when it's personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you're caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us. Innovation at QMG isn't about chasing what's next for its own sake. It's about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you're looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you'll find your place at Quincy Medical Group.