Patient Access Representative

mclarenhlth; Petoskey (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren HealthCare is seeking a patient registrar to register patients in the EMR and collect demographic and financial information with accuracy and efficiency. The role requires welcoming patients, guiding them to the right setting, and handling copays and insurance details while adhering to compliance policies.

The ideal candidate has a high school diploma and at least one year in customer service or healthcare.

Qualifications

• High school diploma or equivalent required.
• 1 year experience in a customer service role or health care industry.

Responsibilities

• Register patients in EMR with accurate demographic and financial data.
• Greet customers promptly and professionally.
• Collect and document required demographic and financial information.
• Direct patients to appropriate setting and explain delays.
• Maintain professionalism and diplomacy per department policy.
• Estimate and collect copays, deductibles and other financial obligations.
• Operate within hospital and department compliance plans and Meaningful Use requirements.
• May use electronic registration tools (e.g., tablets) when available.
• Perform duties as assigned by management.

Skills

Customer service

Healthcare experience

Education

High school diploma or equivalent

Tools

Cerner

EPIC

Windows

Excel

Word

Outlook

Electronic Eligibility System

Job description

Essential Functions and Responsibilities:

1. Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
2. Greet customers promptly with a warm and friendly reception.
3. Collects, documents, scans all required demographic and financial information.
4. Direct patients to appropriate setting, explaining, and apologizing for any delays.
5. Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
6. Estimates and collects copays, deductibles, and other patient financial obligations
7. Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
   Applies recurring visit processing according to protocol.
8. May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
9. Performs duties otherwise assigned by Management.

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans