Patient Access Representative

McLaren Health Care; Bay City (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

McLaren Health Care in Bay City, MI seeks a Patient Access Registrar to ensure smooth registration and admission processes. You will interview patients, document demographic and financial data, collect copays, and guide patients to the appropriate setting while maintaining professionalism and timely service.

The role requires a high school diploma and at least 1 year in customer service or health care. Proficiency with Windows/Excel/Word/Outlook and EMR systems is preferred.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service or healthcare industry experience preferred.
• Working knowledge of Windows, Excel, Word, Outlook and EMR/ eligibility systems preferred.

Responsibilities

• Register patients accurately in EMR, documenting demographic and financial data.
• Greet customers promptly with a friendly reception.
• Collect and scan required demographic/financial information.
• Direct patients and explain delays while maintaining professionalism.
• Estimate and collect copays, deductibles, and other obligations.
• Comply with hospital and department policies and Meaningful Use requirements.

Skills

Customer service

Professional demeanor

Education

High school diploma or equivalent

Tools

Cerner

EPIC

EMR systems

Microsoft Office

Job description

Position Summary:

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Qualifications:

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred

Medical terminology preferred

Additional Information

• Schedule: Per Diem
• Requisition ID: 26004803
• Daily Work Times: Various
• Hours Per Pay Period: 0.01
• On Call: No
• Weekends: Yes