Patient Access Representative

McLaren Health Care; Petoskey (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Registrar to oversee registration and admission processes. The role involves interviewing patients, registering in the EMR, and ensuring accurate demographic and financial data while maintaining a warm, professional front-desk presence.

The position requires a high school diploma and at least 1 year in customer service or health care, with preferred familiarity with EMR systems like Cerner and EPIC, and basic Windows tools.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service or health care experience required.
• Preferred knowledge of Windows, Excel, Word, Outlook and EMR systems (Cerner, EPIC).

Responsibilities

• Register patients in EMR and document demographics and financial data.
• Greet customers promptly and professionally.
• Collect and scan required demographic and financial information.
• Direct patients to the appropriate setting and communicate delays.
• Maintain professionalism and comply with department policies and Meaningful Use requirements.
• Estimate and collect copays, deductibles, and other financial obligations.
• Assist with electronic registration tools where available.
• Perform duties as assigned by management.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

Cerner

EPIC

EMR system

Job description

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities :

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information

• Schedule: Full-time
• Requisition ID: 26010815
• Daily Work Times: 12pm-10:30pm
• Hours Per Pay Period: 70
• On Call: Yes
• Weekends: Yes