Patient Access Representative Senior

McLaren Health Care; Bay City (MI); On-site; USD 22,000 - 28,000; Part time

Job summary

McLaren Health Care in Michigan is seeking a Senior Patient Access Representative who can complete assigned tasks in registration, financial clearance, insurance verification, and cashier functions with minimal supervision.

You will greet patients, collect demographics and financial information, perform EMR-based registrations, collect copays, and ensure compliant processing within Meaningful Use requirements. This role is part-time and on-site at a Michigan facility.

Qualifications

• High School Diploma or equivalent required.
• 5 years of Patient Access, Customer Service or Medical Billing work experience OR Associates Degree in related field and 3 years of Patient Access or Medical Billing work experience.

Responsibilities

• Provides training and guidance to Patient Access Rep as required.
• May be assigned special projects related to Patient Access workflow, procedures, etc.
• Accurately and efficiently performs registration and financial functions via EMR to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Skills

Patient Access Experience

Customer Service

Medical Billing

Education

High School Diploma

Associate's Degree

Tools

EMR

Job description

Position Summary

The Senior Patient Access Representative is responsible for completing tasks associated with specific assignments with little or no direction. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. The Senior Patient Access Representative is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities

• Provides training and guidance to Patient Access Rep as required.
• May be assigned special projects related to Patient Access workflow, procedures, etc.
• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Qualifications

Required

• High School Diploma or equivalent required.
• 5 years of Patient Access, Customer Service or Medical Billing work experience OR Associates Degree in related field and 3 years of Patient Access or Medical Billing work experience.

Preferred

• Certification in medical billing, coding, or equivalent job specific certification

Additional Information

• Schedule: Part-time
• Requisition ID: 26004806
• Daily Work Times: 8:00am-4:30pm
• Hours Per Pay Period: 64
• On Call: No
• Weekends: No