Patient Access Representative (Relief)

St. Charles Health System; Bend (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Charles Health System in Bend, Oregon, seeks a Registration Clerk to greet patients, collect payments, and register for services with precise data entry. The role emphasizes courteous customer service and accuracy in a fast-paced setting.

Requirements include a High School Diploma or GED and prior PC/Windows experience, plus strong communication skills. Medical terminology coursework is preferred to support clinical onboarding.

Qualifications

• High school diploma or GED is required.
• Previous PC/Windows experience is required.
• Excellent verbal and written communication skills are essential.
• Ability to multitask in a fast-paced environment while ensuring accurate data entry.

Responsibilities

• Register patients for medical services and collect payments.
• Assist staff and support special projects as needed.
• Back up Financial Counseling when necessary to explain coverage and collect co-pays.
• Maintain confidentiality and adhere to organizational policies and procedures.

Skills

Multitasking

Data entry

Customer service

Communication skills

Insurance eligibility

Education

High School Diploma or GED

Medical terminology coursework

Tools

MS Office

EMR systems

Job description

Registers all patients for medical services as ordered by their physician. Provides professional, accurate and timely service within all Admitting functions. This position does not directly manage any other caregivers.

Essential Functions And Duties

• Demonstrate the ability to mulit-task, provide attention to detail, complete accurate data entry in a fast paced environment with multiple distractions.
• Demonstrates excellent customer service skills in a manner that promotes goodwill, is timely, efficient and accurate.
• Ability to work with patients and/or family members who may be experiencing multiple different emotions.
• Excellent Verbal, Written and communication skills.
• Functions as a patient representative during registration/interview process.
• Must demonstarate the ability to select the correct insurance plan, send and review eligiblity responses.
• Basic understanding of Medicare and Medicaid requirements.
• Has a clear understanding of how to accuralty select the correct patient and accurately assign an encounter number.
• Ability to work in mulitple computer programs as required.
• Assists professional staff as requested.
• Assists with special projects as needed.
• Perform other clerical or support duties as needed.
• Collects co-pays and deductibles from patients..
• Has the ability to back up Financial Counseling staff as needed to take payments, give out financial assistance information and complete presumptive eligiblity.
• Has a clear understanding of all downtime processes.
• Valuables and Medications will be collected and documented from patients to be placed in the safe when there are no family members to receive them.
• Attend required meetings, training, and online trainings as assigned.
• Must be able to utilize available resources.
• Supports the vision, mission and values of the organization in all respects.
• Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Education

Required: High School Diploma or GED.

Preferred: College courses in medical terminology. General/medical office practice experience.

Licensure/Certification/Registration

Required: N/A

Preferred: N/A

Experience

Required: Previous PC/Windows experience.

Preferred: One year customer service experience. Collection and data entry experience.