Patient Registration Representative

KidMedVA; Mechanicsville (VA); On-site; USD 36,000 - 42,000; Full time

Job summary

KidMedVA in Virginia seeks a Patient Registration Representative to register patients in a fast-paced setting, maintaining accuracy and efficiency.

You will enter patient demographics and insurance information in the EMR, verify eligibility, collect co-pays, reconcile payments, and serve as the primary contact between patients and medical staff while upholding HIPAA.

Qualifications

• High School Diploma or GED required.
• Typing 40 WPM with 90% accuracy.
• One year patient registration experience preferred.
• One year health insurance experience preferred.

Responsibilities

• Register patients and enter demographic and insurance data.
• Register telemedicine patients in the EMR system.
• Serve as primary contact between patients and medical staff.
• Greet patients upon arrival with a friendly demeanor.
• Verify insurance eligibility and collect co-pays.
• Post payments and reconcile end-of-shift receipts.
• Address accounts past due at registration time.
• Answer incoming calls and direct to appropriate staff.

Skills

Computer literacy

EMR knowledge

Communication skills

Customer service

HIPAA/PHI knowledge

Education

High School Diploma or GED

Tools

EMR software

Job description

Job Summary:

The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.

Essential Functions/Responsibilities:

• Entering patient demographic and insurance information accurately.
• Registering telemedicine patients through the electronic medical record (EMR) system.
• Serving as the primary contact between patients and the medical personnel.
• Greeting patients upon arrival with a friendly demeanor and helpful attitude.
• Confirming insurance eligibility.
• Collecting co-pays and balances due at the time of registration.
• Reconciling payments at the end of each shift.
• Addressing accounts that are past due at the time of registration.
• Answering incoming phone calls and forwarding to the appropriate parties.
• Interpreting billing statements.
• Posting incoming Account Receivables payments.
• Participating in mandatory trainings and attending staff meetings.
• Assisting in the duties required to properly open and close the building to receive patients.
• Faxing and/or emailing confirmed lab results to the appropriate parties.
• Requesting pre-authorization of credit cards.
• Setting up installment payment plans.
• Practicing and promoting positive customer and peer relations.
• Maintaining a clean work environment (i.e. ensuring that the work area and staff lounge are tidy and all equipment and utensils are put away at the end of each shift).
• Reporting all parent/patient complaints to the manager in a timely manner to allow for appropriate actions to be taken.

Knowledge, Skills, and Abilities:

• Computer literacy (log in, log out, search engines, etc.)
• Knowledge of electronic medical record (EMR) systems
• Strong telephone and in-person communication skills
• Outstanding customer service and interpersonal skills
• Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations

Required Education/Experience:

• High School Diploma or GED required
• Ability to type 40 WPM with 90% accuracy
• One year experience in patient registration (preferred)
• One year experience with health insurance (preferred)