Patient Access Representative

McLaren Health Care; Roseville (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

McLaren Health Care in Roseville, Michigan is seeking a full-time Patient Access Registrar responsible for ensuring a smooth registration process. The role involves accurately gathering patient information, managing financial transactions, and providing excellent customer service.

The ideal candidate should have a high school diploma and at least 1 year of experience in a customer service or healthcare role. Working knowledge of EMR systems such as Cerner or EPIC is preferred. Weekend availability is required.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in a customer service role or health care industry required.
• Working knowledge of EMR systems preferred.
• Familiarity with medical terminology preferred.

Responsibilities

• Performs registration and financial functions via Electronic Medical Record (EMR).
• Greets customers promptly and collects necessary demographic and financial information.
• Maintains professionalism and complies with department protocols.
• Estimates and collects patient financial obligations.

Skills

Customer service experience

Professionalism

Communication skills

Education

High school diploma or equivalent

Tools

Windows

Excel

Word

Outlook

Cerner

EPIC

Job description

Overview

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Responsibilities

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.


• Greet customers promptly with a warm and friendly reception.


• Collects, documents, scans all required demographic and financial information.


• Direct patients to appropriate setting, explaining, and apologizing for any delays.


• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.


• Estimates and collects copays, deductibles, and other patient financial obligations.


• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.


• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).


• Performs duties otherwise assigned by Management.

Qualifications

• Required: High school diploma or equivalent


• Required: 1 year of experience in a customer service role or health care industry.


• Preferred: Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification


• Preferred: Medical terminology

Additional Information

• Schedule: Full-time


• Requisition ID: 26002844


• Daily Work Times: 8am-4:30pm


• Hours Per Pay Period: 80


• On Call: No


• Weekends: Yes