Patient Access Representative

Jobtailor; Peabody (MA); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor is seeking a patient access professional to greet and register patients, explain processes, and collect co-payments during visits. This role supports efficient scheduling and accurate data capture in a healthcare setting.

You will handle Medicare questionnaire completion, document consent forms, and advise patients on non-covered services while maintaining smooth front-desk operations.

Qualifications

• High school diploma or equivalent required.
• 1-3 years related work experience preferred.
• Experience with computer systems, including web-based apps; Outlook/Word/Excel/PowerPoint/Access helpful.
• Call Center or telephone customer service experience preferred.
• Typing speed 40+ WPM.
• Knowledge of medical terminology preferred.
• Bilingual written and verbal communication skills preferred.

Responsibilities

• Registers patients presenting for visits.
• Explains the registration process to patients and answers questions.

Skills

Patient Registration

Typing Skills 40+wpm

Bilingual Communication

Medical Terminology

Microsoft Office

Education

High school degree or equivalent

Tools

Web-Based Applications

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Job description

Registers patients presenting for visits
Explains the registration process to patients and responds to patient questions
Processes patient co-payments, co-insurance, deductibles, and balances due
Completes the Medicare Secondary Payer Questionnaire for each patient
Instructs patients and obtains signatures on consent forms and other documents
Counsels patients regarding non-covered services
Monitors patient waiting area for efficient registration flow
Initiates patient scheduling activities
Ensures all required key patient scheduling and registration information is captured and verified
Identifies and communicates to Patient Access management issues impacting patient appointments

Requirements

• High school degree or equivalent
• 1-3 years related work experience
• Experience with computer systems required, including web-based applications and some Microsoft Office applications; Outlook, Word, Excel, PowerPoint, or Access
• Call Center and/or telephone customer service experience preferred
• Strong typing skills 40+wpm
• Knowledge of medical terminology preferred
• Bilingual written and verbal communication skills preferred

Core Competencies

Demonstrates proficiency in patient registration processes, including scheduling, co-payment processing, and effective communication with patients. Capable of utilizing computer systems and Microsoft Office applications to enhance patient service and operational efficiency.

Highest-signal resume keywords

• Patient Registration
• Microsoft Office Applications
• Typing Skills 40+wpm
• Bilingual Communication
• Medical Terminology

ATS Optimization Keywords

Hard Skills

• Patient Scheduling
• Co-Payment Processing
• Data Entry
• Medical Questionnaire Completion
• Patient Counseling

Soft Skills

• Customer Service
• Communication
• Problem-Solving
• Interpersonal Skills

Industry Keywords

• Patient Access
• Registration Process
• Call Center Experience
• Healthcare Administration

Tools & Technologies

• Web-Based Applications
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Access