Patient Access Representative II

Jobtailor; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Jacksonville, FL is seeking a healthcare access professional to register patients, process insurance, and manage patient scheduling across multiple systems. The role emphasizes accuracy, privacy, and compliant handling of sensitive information in a fast-paced office setting.

You will collaborate with clinical and non-clinical staff, maintain HIPAA compliance, and support annual goals for patient access services, including collections and palm scanning, EMTALA/AHCA/JCAHO guidelines.

Qualifications

• 1–2 years of customer service experience required.
• 1–2 years of insurance experience required.
• 1–2 years of healthcare experience required.
• High School Diploma required.
• Certified Healthcare Access Associate (CHAA) preferred.
• Comfortable working in an office setting.
• Customer service and multitasking skills.
• Strong understanding of state and federal regulations, including EMTALA, AHCA, and JCAHO.
• Knowledge of HIPAA guidelines.
• Ability to work full-time day shifts.

Responsibilities

• Register patients accurately and efficiently
• Utilize multiple systems and interfaces
• Work across multiple patient access areas through cross-training
• Maintain service excellence for patients and visitors during face-to-face and telephonic encounters
• Contribute to annual Patient Access Services goals, including collections and palm scanning
• Apply understanding of state and federal regulations, including EMTALA, AHCA, and JCAHO
• Maintain professional relationships with clinical and non-clinical team members
• Articulate compliance documentation and ensure completion of required patient consent forms
• Maintain patient privacy in accordance with HIPAA guidelines
• Work with patient schedules and confirm patient appointments

Skills

Patient Registration

Insurance Processing

Customer Service

Healthcare Compliance

Professional Relationship Management

Multitasking

Service Excellence

Palm Scanning

Telephonic Communication

Cross-Training

Compliance Documentation

Education

High School Diploma

Certified Healthcare Access Associate (CHAA)

Tools

Patient Access Systems

Healthcare Interfaces

Job description

• Register patients accurately and efficiently
• Utilize multiple systems and interfaces
• Work across multiple patient access areas through cross-training
• Maintain service excellence for patients and visitors during face-to-face and telephonic encounters
• Contribute to annual Patient Access Services goals, including collections and palm scanning
• Apply understanding of state and federal regulations, including EMTALA, AHCA, and JCAHO
• Maintain professional relationships with clinical and non-clinical team members
• Articulate compliance documentation and ensure completion of required patient consent forms
• Maintain patient privacy in accordance with HIPAA guidelines
• Work with patient schedules and confirm patient appointments

Requirements

• 1–2 years of customer service experience required
• 1–2 years of insurance experience required
• 1–2 years of healthcare experience required
• High School Diploma required
• Certified Healthcare Access Associate (CHAA) preferred
• Comfortable working in an office setting
• Customer service and multitasking skills
• Strong understanding of state and federal regulations, including EMTALA, AHCA, and JCAHO
• Knowledge of HIPAA guidelines
• Ability to work full-time day shifts

Core Competencies

Demonstrates expertise in patient registration, insurance processing, and compliance with healthcare regulations. Proficient in maintaining patient privacy and delivering exceptional customer service in a healthcare setting.

Highest-signal resume keywords

• Patient Registration
• Insurance Processing
• Customer Service
• Healthcare Compliance
• Certified Healthcare Access Associate (CHAA)

ATS Optimization Keywords

Hard Skills

• Patient Scheduling
• Cross-Training
• Compliance Documentation
• Palm Scanning
• Telephonic Communication

Soft Skills

• Multitasking
• Professional Relationship Management
• Service Excellence

Certifications & Qualifications

• Certified Healthcare Access Associate (CHAA)

Industry Keywords

• EMTALA
• AHCA
• JCAHO
• HIPAA
• Patient Privacy

Tools & Technologies

• Patient Access Systems
• Healthcare Interfaces