Patient Access Representative – Per Diem

Jobtailor

Hazleton (Luzerne County)

On-site

USD 20,664,000 - 30,307,000

Full time

14 days+

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Job summary

Jobtailor is seeking a Patient Registration Specialist to support outpatient and Emergency Department patients. You will correctly identify patients in the hospital system, assist with pre/post-registration tasks, and resolve registration-related errors to ensure a smooth patient journey.

The role emphasizes customer service, data entry accuracy, and comfort with Epic/HIS platforms. Training across departments and roles is expected.

Qualifications

High school graduate or equivalent required.
Certificate in healthcare-related field preferred.
Excellent customer service and interpersonal skills required.
General computer experience required.
Ability to type fluently, accurately, and quickly required.
Insurance background preferred.
Knowledge of medical terminology preferred.
Previous medical administrative experience and/or health care education courses preferred.
Knowledge of Epic health information system preferred.
Sit/stand up to 8 hours per day, including 4+ hours at a time.

Responsibilities

Complete the full patient registration process for outpatient and/or Emergency Department patients.
Correctly identify and validate patients in the hospital information system.
Identify and report possible identity theft situations.
Complete pre-registration and post-registration tasks, including demographics, contacts, orders, providers, diagnoses, insurance, guarantor verification, eligibility, and cash collections.
Resolve registration-related patient, account, and claim work queue errors.
Cross-train across all relevant areas and locations, including outpatient and Emergency Department services.
Greet and direct patients and visitors.
Monitor and enforce visitor policies when applicable.
Answer internal and external facility calls and provide information about services.
Promote MyChart and patient self-service capabilities.
Assist patients with Welcome Kiosk and On My Way technology.
Monitor patient arrivals and journeys throughout visits.
Obtain insurance referrals and pre-certifications to reduce authorization denials.
Obtain medical license numbers, NPI, and UPIN for new outpatient provider entries.
Coordinate with clinical, diagnostic, physician practice, and revenue cycle departments to support patient experience, clean claims, and payment.

Skills

Data Entry

Patient Identification

Pre-registration Tasks

Post-registration Tasks

Claim Resolution

Medical Administrative Experience

Insurance Referrals

Pre-certifications

Typing Fluency

Knowledge of Healthcare Regulations

Education

High School Diploma or Equivalent

Certificate in Healthcare-related Field

Tools

MyChart

Welcome Kiosk

On My Way Technology

Hospital Information System

Job description

Complete the full patient registration process for outpatient and/or Emergency Department patients
Correctly identify and validate patients in the hospital information system
Identify and report possible identity theft situations
Complete pre-registration and post-registration tasks, including demographics, contacts, orders, providers, diagnoses, insurance, guarantor verification, eligibility, and cash collections
Resolve registration-related patient, account, and claim work queue errors
Cross-train across all relevant areas and locations, including outpatient and Emergency Department services
Greet and direct patients and visitors
Monitor and enforce visitor policies when applicable
Answer internal and external facility calls and provide information about services
Promote MyChart and patient self-service capabilities
Assist patients with Welcome Kiosk and On My Way technology
Monitor patient arrivals and journeys throughout visits
Obtain insurance referrals and pre-certifications to reduce authorization denials
Obtain medical license numbers, NPI, and UPIN information for new outpatient provider entries
Coordinate with clinical, diagnostic, physician practice, and revenue cycle departments to support patient experience, clean claims, and payment

Requirements

High school graduate or equivalent required
Certificate or degree in a health care-related field preferred
Excellent customer service and interpersonal skills required
General computer experience required
Ability to type fluently, accurately, and quickly required
Insurance background preferred
Knowledge of medical terminology preferred
Previous medical administrative experience and/or health care-related education courses preferred
Knowledge of the Epic health information system preferred
Ability to sit or stand up to 8 hours per day, including 4 or more hours at a time
Frequent use of hands and fingers for data entry
Ability to walk frequently and push up to 250 pounds in a wheelchair
Ability to occasionally carry or lift up to 15 pounds
Hearing sufficient for normal conversation and general vision
Must complete employment history for the past seven years and provide a full legal name and current home address

Core Competencies

Demonstrates proficiency in patient registration processes, including insurance verification and medical terminology, while providing excellent customer service and support for patient self-service technologies.

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