Patient Access Representative

CommonSpirit Health; Omaha (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

CommonSpirit Health seeks a Patient Access Representative to perform patient registration and admitting across hospital access points, including ER and main registration. You will verify demographics, insurance eligibility, and collect payments as appropriate to support timely access to care.

You will also scan and index documents, schedule appointments, handle patient inquiries by phone, and ensure privacy and compliance with policies and regulations.

Qualifications

• High school diploma or GED required at hire.
• 1 year healthcare experience in patient access preferred.
• Knowledge of health insurance payers and real-time eligibility verifications.
• Ability to communicate clearly and provide patient-focused service.

Responsibilities

• Perform patient registration across access points with accurate demographics and insurance verification.
• Scan, index, and manage patient documents to support workflows.
• Communicate financial responsibilities and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support care access.
• Identify and resolve routine discrepancies in registration and insurance.
• Provide patient-facing support via phone and other channels and document interactions.

Skills

Patient registration

Healthcare experience

Communication

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to ... complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire

Where You'll Work

At CHI Health Creighton University Medical Center - Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.