Patient Access Representative

Riverside Health; Newport News (VA); Sur place; USD 22 000 - 29 000; Temps partiel

Résumé du poste

Riverside Regional Medical Center in Newport News, VA, seeks a Part-time Patient Access Representative to register patients, verify demographics, and provide courteous service in a fast-paced revenue cycle environment.

The role emphasizes accurate data capture, strict PHI confidentiality, EMTALA adherence, and daily review of reports and queues to maintain registration integrity. Experience in billing or patient registration is preferred and CHAA certification is a plus.

Qualifications

• Experience in Billing/Customer Service/Patient Registration preferred.
• Must maintain patient confidentiality and PHI.
• Understanding of revenue cycle and regulatory compliance is a plus.

Responsabilités

• Obtains or validates patient information and registers patients into the software system with high customer service quality.
• Ensures all demographic and financial data are collected and documented accurately.
• Maintains patient safety through correct identification of patients and PHI confidentiality.
• Works daily reports and account queues to ensure registration data integrity.
• Handles patient inquiries related to registration and processes payments for Time of Service collections.
• Ensures EMTALA rules are followed when registering patients in ED and Obstetrics.
• Completes forms and collects documents required for the registration type.

Connaissances

Customer service

Registration

Data accuracy

Confidentiality

Formation

High School Diploma or GED

Description du poste

## Patient Access RepresentativeApply: Riverside Regional Medical Center - Newport News, Virginia: Part time: Posted Today: 2026-037996Newport News, Virginia**Hiring Range**$16.20 - $21.08/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.**Overview** Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service. **What you will do*** Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.* Ensures all necessary demographic and financial data are obtained and documented into the system.* Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.* Works daily reports and account work queues to ensure the integrity of the registration data.* Handles patient inquires related to registration.* Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.* Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.* Completes forms and collects documents as needed based on the registration type.**Qualifications** **Education*** High School Diploma or GED, (Required)**Experience*** 1 year Billing/Customer Service/Patient Registration (Preferred)**Licenses and Certifications*** Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)