Patient Access Representative

Riverside Regional Medical Center; Newport News (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Regional Medical Center in Newport News, Virginia is seeking a Patient Access Representative to register all patient types and support the Revenue Cycle. You will verify demographics, document financial data, and deliver excellent customer service while maintaining PHI confidentiality.

The role requires a High School diploma and 1 year in billing, customer service, or patient registration; CHAA certification within 1 year is preferred.

Qualifications

• High School Diploma or GED (Required).
• 1 year in Billing/Customer Service/Patient Registration (Preferred).
• Certified Healthcare Access Associate (CHAA) within 1 year (Preferred).

Responsibilities

• Register patients into the software system with high service level.
• Capture and document all demographic and financial data.
• Maintain patient safety and confidentiality of PHI.
• Process daily reports and queues to ensure data integrity.
• Handle patient inquiries related to registration.
• Calculate payments and accept funds for time-of-service.
• Follow EMTALA rules when registering ED/OB patients.

Skills

Customer service

Billing

Patient registration

Education

High School Diploma or GED

Job description

Newport News, VirginiaHiring Range$16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.OverviewResponsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.What you will doObtains or validates patient information and registers patients into the software system, while providing a high level of customer service.Ensures all necessary demographic and financial data are obtained and documented into the system.Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.Works daily reports and account work queues to ensure the integrity of the registration data.Handles patient inquires related to registration.Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.Completes forms and collects documents as needed based on the registration type.QualificationsEducationHigh School Diploma or GED, (Required)Experience1 year Billing/Customer Service/Patient Registration (Preferred)Licenses and CertificationsCertified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.