Patient Access Representative (Overnights)

Riverside Regional Medical Center; Newport News (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Regional Medical Center in Newport News, VA, is seeking a Patient Access Representative to register patients, verify demographics, and ensure data integrity within the revenue cycle. The role emphasizes high-quality customer service, patient safety, and PHI confidentiality.

The ideal candidate will have a high school diploma or GED and at least one year in billing, customer service, or patient registration. CHAA certification is preferred within 12 months.

Qualifications

• High School Diploma or GED required.
• 1 year Billing/Customer Service/Patient Registration preferred.
• CHAA certification preferred within 1 year.

Responsibilities

• Obtains or validates patient information and registers patients into the software system with a high level of customer service.
• Works daily reports and account work queues to ensure the integrity of registration data.
• Handles patient inquiries related to registration.
• Calculates payment information and processes Time of Service collections.
• Ensures EMTALA rules and regulations are followed when registering patients (ED/Obstetrics).
• Completes forms and collects documents as needed based on the registration type.

Skills

Customer service

Data entry

Attention to detail

Education

High School Diploma or GED

CHAA certification preferred

Job description

Newport News, VirginiaHiring Range$16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.OverviewResponsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.What you will doObtains or validates patient information and registers patients into the software system, while providing a high level of customer service.Ensures all necessary demographic and financial data are obtained and documented into the system.Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.Works daily reports and account work queues to ensure the integrity of the registration data.Handles patient inquires related to registration.Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.Completes forms and collects documents as needed based on the registration type.QualificationsEducationHigh School Diploma or GED, (Required)Experience1 year Billing/Customer Service/Patient Registration (Preferred)Licenses and CertificationsCertified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.