Patient Access Representative (Overnights)

Riverside Health; Newport News (VA); Presencial; USD 22.000 - 29.000; Jornada completa

Descripción de la vacante

Riverside Regional Medical Center in Newport News, Virginia, seeks an Overnight Patient Access Representative to register patients, verify demographics, and handle time-of-service collections. You will work with daily reports and ensure accuracy in the registration data while protecting patient privacy.

The role emphasizes EMTALA compliance, sensitive PHI handling, and strong customer service for diverse patient types during overnight shifts. Experience in billing or registration is preferred.

Formación

• High School diploma or GED required.
• Experience in Billing/Customer Service/Patient Registration preferred.

Responsabilidades

• Obtains or validates patient information and registers patients into the software system, providing high level customer service.
• Works daily reports and account work queues to ensure data integrity in registration.
• Maintains patient safety through correct patient identification and confidentiality of PHI.
• Handles patient inquiries related to registration and assists with Time of Service collections.
• Ensures EMTALA rules are followed when registering patients in ED and Obstetrics.
• Completes forms and collects required documents based on registration type.

Conocimientos

Customer service

Registration

Educación

High School Diploma or GED

Descripción del empleo

## Patient Access Representative (Overnights)Apply: Riverside Regional Medical Center - Newport News, Virginia: Full time: Posted Today: 2026-037997Newport News, Virginia**Hiring Range**$16.20 - $21.08/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service. **What you will do*** Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.* Ensures all necessary demographic and financial data are obtained and documented into the system.* Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.* Works daily reports and account work queues to ensure the integrity of the registration data.* Handles patient inquires related to registration.* Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.* Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.* Completes forms and collects documents as needed based on the registration type.**Qualifications** **Education*** High School Diploma or GED, (Required)**Experience*** 1 year Billing/Customer Service/Patient Registration (Preferred)**Licenses and Certifications*** Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.