Patient Access Representative

101 Riverside Hospital, Inc.; United States; On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health in Newport News, VA seeks a Patient Access Registrar to register patients and manage daily reports, ensuring data integrity and high levels of customer service.

The role emphasizes accurate demographic and financial data capture, strict PHI confidentiality, and adherence to EMTALA when registering patients in the ED and Obstetrics areas. Training and benefits are described in the posting.

Qualifications

• High School Diploma or GED required.
• 1 year Billing/Customer Service/Patient Registration preferred.
• CHAA certification preferred within 1 year (NAHAM).

Responsibilities

• Obtains or validates patient information and registers patients into the system with high service levels.
• Ensures all necessary demographic and financial data are collected and documented.
• Maintains patient safety through correct patient identification practices.
• Maintains confidentiality of patient PHI at all times.
• Works daily reports and account work queues to ensure data integrity.
• Handles patient inquiries related to registration.
• Calculates payment information and accepts funds for Time of Service collections.
• Ensures EMTALA rules are followed when registering patients through ED and Obstetrics.

Skills

Customer service

Data entry

Attention to detail

Education

High School Diploma or GED

Job description

Newport News, Virginia

Hiring Range $16.20 - $21.08/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices.
• Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications

• Education: High School Diploma or GED (Required)
• Experience: 1 year Billing/Customer Service/Patient Registration (Preferred)
• Licenses and Certifications: Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)

By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.