Patient Access Representative I

Doctors Hospital of Williamsburg; Williamsburg (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System is seeking a Patient Access Representative in Williamsburg, VA to register patients and ensure accurate data entry. You will handle demographic and financial information, support time-of-service collections, and maintain PHI confidentiality.

The role requires a High School Diploma or GED, with preferred 1 year in billing/customer service/patient registration and CHAA certification within a year.

Qualifications

• High School Diploma or GED required.
• 1 year billing/customer service/patient registration preferred.
• Certified Healthcare Access Associate (CHAA) within 1 year preferred.
• Knowledge of EMTALA rules and patient safety practices required to register patients.

Responsibilities

• Register patients into the software system with accurate demographic and financial data.
• Obtain and document all required information while ensuring patient safety and PHI confidentiality.
• Handle patient inquiries related to registration and time-of-service collections.
• Ensure EMTALA rules are followed when registering patients in ED and Obstetrics.

Skills

Customer service

Patient registration

Attention to detail

Education

High School Diploma or GED

Tools

Registration software

Job description

Williamsburg, VirginiaHiring Range$16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.OverviewResponsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.What you will doObtains or validates patient information and registers patients into the software system, while providing a high level of customer service.Ensures all necessary demographic and financial data are obtained and documented into the system.Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.Works daily reports and account work queues to ensure the integrity of the registration data.Handles patient inquires related to registration.Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.Completes forms and collects documents as needed based on the registration type.QualificationsEducationHigh School Diploma or GED, (Required)Experience1 year Billing/Customer Service/Patient Registration (Preferred)Licenses and CertificationsCertified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.