Patient Access Specialist — Front Desk & Billing (Mon–Fri)

OrthoNY; Loudonville (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

OrthoNY seeks a Patient Access Representative for our Albany Clinic to greet patients, collect registrations, and ensure accurate data entry for services rendered.

You will handle scheduling, check-ins, and insurance verification while maintaining HIPAA confidentiality in a fast-paced orthopedic practice. This full-time clerical role offers regular hours and opportunities to support multiple office locations.

Qualifications

• High School Diploma required; some higher education preferred.
• Knowledge of medical insurances preferred.
• Experience working with an EMR/PM required.
• Exceptional written, verbal and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Quick thinker with ability to pivot in a fast-paced environment.
• Ability to multi-task in a high-volume environment is a must.
• Ability to travel to various OrthoNY locations if needed.

Responsibilities

• Prepare appointments for the following day with complete data and verified eligibility.
• Greets patients promptly and professionally.
• Professionally answer incoming calls.
• Review data/forms in EMR to ensure records are accurate.
• Collect copayments and balances.
• Operate the practice management system per policy.
• Coordinate with other departments for timely data processing.
• Reconcile daily payments and close daily batches.
• Schedule follow-up tests and appointments.
• Provide patient handouts as needed.
• Maintain HIPAA confidentiality.
• Keep workspace neat and restock supplies.
• Travel to other OrthoNY offices as needed.
• Other duties as assigned.

Skills

Communication skills

Organization

Multitasking

Travel readiness

EMR/PM experience

Education

High School Diploma

Tools

EMR/PM system

Job description

OrthoNY seeks a Patient Access Representative for our Albany Clinic to greet patients, collect registrations, and ensure accurate data entry for services rendered.

You will handle scheduling, check-ins, and insurance verification while maintaining HIPAA confidentiality in a fast-paced orthopedic practice. This full-time clerical role offers regular hours and opportunities to support multiple office locations.