Patient Access Representative

Saint Luke's; Lee's Summit (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Saint Luke's in Lee's Summit, MO is seeking a Patient Access Representative responsible for interviewing patients to collect demographic, financial, and biographical information, and to verify insurance eligibility and benefits.

The role emphasizes accurate data collection, understanding insurance terminology, and proficient use of computer systems to process payments, discuss payment options, and refer patients to financial resources as needed in a fast-paced healthcare setting.

Qualifications

• Interviews patients to collect demographic, financial, and biographical information.
• Verifies insurance eligibility and benefits; understands insurance terminology.

Responsibilities

• Process payments and collect money owed by patients and guarantors.
• Offer payment plans and referrals to financial resources as needed.

Job description

Job DescriptionThis position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required.