Patient Access Representative - Per Diem

Geisinger; Wilkes-Barre (Luzerne County); On-site; USD 22,000 - 30,000; Full time

Job summary

Geisinger in Wilkes-Barre, PA seeks an intake specialist to greet patients, verify demographics, and guide them through the visit process. This role supports accurate check-in, privacy disclosures, and scheduling of follow-up care.

The position involves coordinating insurance details, explaining financial obligations, collecting fees, and handling regulatory forms. It also covers referrals, recalls, and multi-channel communication to ensure smooth patient flow.

Responsibilities

• Check in patients for appointments and verify demographics.
• Ensure all check-in procedures are completed and monitor patient wait times; communicate changes to the patient.
• Read and interpret general guidelines and insurance requirements to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensure patient receives necessary disclosure and privacy information; obtain necessary legal and financial signatures.
• Communicate financial obligations to patients and collect fees at time of service as appropriate.
• Complete necessary regulatory forms with patient.
• Schedule follow-up appointments including specialty or ancillary services as needed.
• Process multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notify patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collect accordingly.
• Perform cash posting following department guidelines.
• Independently work work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.
• Accurately perform medical record maintenance and releases.
• Assist with referrals and pre-certifications at the time of encounter.
• Properly utilize and maintain patient recall and reschedule lists.

Job description

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.