Patient Access Representative - per diem

Geisinger; Lewistown (Mifflin County); On-site; USD 21,000 - 30,000; Full time

Job summary

Geisinger in Lewistown, PA, is seeking a front desk professional to manage patient check-in and verify demographics. The role ensures all check-in steps are completed, while monitoring wait times and communicating changes to patients.

You will read and interpret insurance responses and assign appropriate coverage per encounter, and handle disclosures and signatures. Additionally, the position involves informing patients of financial obligations, collecting fees, completing regulatory forms, and

Responsibilities

• Checks patients in for appointments and verifies demographics accurately.
• Ensures all check-in procedures are completed and monitors patient wait times; communicates changes to the patient.
• Reads and interprets insurance responses; assigns primary, secondary, and tertiary insurance per encounter.
• Discloses privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations and collects fees at time of service as appropriate.
• Completes required regulatory forms with patient; schedules follow-up appointments and referrals as needed.
• Processes multi-channel messages related to appointments, referrals, prescriptions, and complaints.
• Notifies patients or guarantors of anticipated financial responsibility and collects accordingly.
• Performs cash posting following department guidelines and manages accounts queues to ensure timely resolution.
• Maintains productivity and quality performance and accurate medical record maintenance and releases.

Job description

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary. Provides kiosk support to facilitate check-in where applicable
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter. Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.