Patient Access Representative

Saint Luke's; Lee's Summit (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Saint Luke's Limited in the United States is seeking a Patient Access Representative to support patient intake, verification of insurance coverage, and financial counseling. This role requires accurate data gathering and adherence to regulatory standards while delivering quality service in a fast-paced environment.

The position entails conducting patient interviews, evaluating insurance eligibility, and processing payments with professionalism, often during night shifts.

Qualifications

• Less than 1 year of applicable experience.

Responsibilities

• Conduct professional patient interviews to collect demographics and biographical information.
• Verify patient insurance eligibility and benefits.
• Complete payment transactions and collect amounts owed.
• Refer patients to financial resources and payment plans.

Skills

Computer skills

Critical thinking

Multitasking

Job description

Job DescriptionThis position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verifying patient insurance eligibility, confirming benefits eligibility, and gathering statistical information in compliance with federal and state regulations with minimal support from a supervisor. Completes payment transactions by using proper negotiating techniques to professionally collect money owed by our patients and guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast paced work environment are required.Job RequirementsApplicable Experience:Less than 1 yearJob DetailsFull TimeNight (United States of America)