Patient Access Representative

McLaren Health Care; Lapeer (MI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

McLaren Health Care in Michigan is seeking a Patient Access Registrar to support a smooth, timely registration/admission process within the hospital. You will document demographic and financial data in the EMR and collect required information from patients with a focus on accuracy and courtesy.

The role involves greeting patients, scanning forms, and guiding them while adhering to compliance and Meaningful Use guidelines.

Qualifikationen

• High school diploma or equivalent is required.
• 1 year of experience in a customer service role or health care environment.

Aufgaben

• Register patients accurately in the EMR with complete demographic and financial data.
• Greet customers promptly with a warm and friendly reception.
• Collect, document, and scan required demographic and financial information.
• Direct patients to appropriate setting and explain delays politely.
• Maintain professionalism and adhere to department standards.
• Estimate and collect copays, deductibles, and other obligations.
• Comply with hospital and department policies and Meaningful Use requirements.
• Utilize electronic registration tools as available.
• Perform other duties as assigned by Management.

Kenntnisse

Customer service

Ausbildung

High school diploma or equivalent

Tools

Cerner

EPIC

EMR system

Jobbeschreibung

Variable Shift Times 630a-3p, 730a - 4pm or 830a-5pm.

Position Summary:

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities:

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Additional Information

• Schedule: Full-time
• Requisition ID: 26011023
• Daily Work Times: Variable
• Hours Per Pay Period: 80
• On Call: No
• Weekends: Yes