Patient Access Rep, Patient Access, Full Time, Day Shift, Rotating weekends, Job ID # 1876077

Palmetto General Hospital; Florida; On-site; USD 21,000 - 28,000; Full time

Job summary

Palmetto General Hospital is seeking a patient registration specialist to verify, update, and collect demographic and financial data for all hospital departments. You will greet patients, gather information, and ensure accuracy across systems.

Responsibilities include obtaining signatures on forms, educating patients about financial responsibilities, adhering to HIPAA and CMS guidelines, and working with multiple departments to deliver courteous service.

Qualifications

• Excellent customer service and communication skills.
• Ability to discuss and collect patient financial responsibility.
• Knowledge of CMS guidelines including HIPAA, EMTALA and MSP.

Responsibilities

• Greet and direct patients and visitors to appropriate nursing units and departments.
• Obtain, verify and update patient demographic and regulatory data.
• Educate patients on financial responsibility and potential solutions.
• Obtain signatures and distribute forms such as General Consent, Patient Rights, NoPP, IMM, COB, ABN.
• Follow policies, procedures and use of tools and software.
• Knowledge and accurate use of CMS guidelines including HIPAA, EMTALA, MSP.
• Work effectively with fellow co-workers and all other hospital departments.
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commit to recognize and respect cultural diversity for all customers (internal and external).
• Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service.
• Performs other duties as assigned.

Skills

Customer service

Communication

Data collection

Multi-tasking

Spanish bilingual

Education

High School Diploma

Tools

Meditech

Microsoft Office

Job description

POSITION SUMMARY:

Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital.

KEY RESPONSIBILITIES:

• Greet and direct patients and visitors to appropriate nursing units and departments.
• Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools, software and websites.
• Educate patients on financial responsibility and potential solutions.
• Obtain signatures and distributes forms including: General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.
• Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software and websites.
• Responsible for knowledge and accurate use of CMS guidelines including: HIPAA, EMTALA, MSP, etc.
• Works effectively with fellow co-workers and all other hospital departments.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE & SKILLS:

• Excellent customer service and communication skills
• Ability to discuss and collect patient financial responsibility
• Ability to work within various environments including: Emergency Dept, Central Reg, Bedside Reg, etc.
• Ability to work independently, prioritize and multi-task
• Medical terminology and/or insurance knowledge
• Bilingual; Spanish-speaking preferred.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

• Education: High School Diploma or Equivalent Required
• Experience: 1-2 years of relevant experience preferred
• Software/Hardware: Microsoft Office and/or Medical Systems (e.g., Meditech)

Must clear background and drug test required.