Patient Access Rep, Patient Access, Full Time, Night Shift, Rotating Weekends, Job ID # 1842849

Palmetto General Hospital; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Palmetto-General-Hospital is seeking a Patient Registration Clerk to efficiently process registrations, verify and update demographics, and explain financial responsibilities to patients. You will use multiple tools and systems while ensuring compliance with HIPAA and related CMS guidelines.

The role requires strong customer service, communication, and the ability to multitask in a fast-paced hospital setting.

Qualifications

• Excellent customer service and communication skills.
• Ability to discuss and collect patient financial responsibility.
• Ability to work within various environments including: Emergency Dept, Central Reg, Bedside Reg, etc.
• Ability to work independently, prioritize and multi-task.
• Medical terminology and/or insurance knowledge.
• Bilingual; Spanish-speaking preferred.

Responsibilities

• Greet and direct patients and visitors to appropriate nursing units and departments.
• Obtain, verify and update patient demographic and regulatory data using various tools and systems.
• Educate patients on financial responsibility and potential solutions.
• Obtain signatures and distribute forms such as General Consent, Patient Rights, NoPP, IMM, COB, ABN.
• Follow policies and use tools and software accurately.
• Apply CMS guidelines including HIPAA, EMTALA, MSP.
• Collaborate with coworkers and other hospital departments.
• Respect patients, families, visitors and staff to maintain a professional environment.
• Respect cultural diversity for all customers.
• Meet performance standards for registration quality, collections, confidentiality and service.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Financial responsibility

Multitasking

Medical terminology

Spanish language

Education

High School Diploma

Tools

Microsoft Office

Medical Systems (Meditech)

Job description

POSITION SUMMARY:

Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital.

KEY RESPONSIBILITIES:

• Greet and direct patients and visitors to appropriate nursing units and departments.
• Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools, software and websites.
• Educate patients on financial responsibility and potential solutions.
• Obtain signatures and distributes forms including: General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.
• Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software and websites.
• Responsible for knowledge and accurate use of CMS guidelines including: HIPAA, EMTALA, MSP, etc.
• Works effectively with fellow co-workers and all other hospital departments.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE & SKILLS:

• Excellent customer service and communication skills
• Ability to discuss and collect patient financial responsibility
• Ability to work within various environments including: Emergency Dept, Central Reg, Bedside Reg, etc.
• Ability to work independently, prioritize and multi-task
• Medical terminology and/or insurance knowledge
• Bilingual; Spanish-speaking preferred.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

• Education: High School Diploma or Equivalent Required
• Experience: 1-2 years of relevant experience preferred
• Software/Hardware: Microsoft Office and/or Medical Systems (e.g., Meditech)

Must clear background and drug test required.