Patient Access Representative

McLaren Health Care; Petoskey (MI); Vor Ort; USD 19.000 - 28.000; Vollzeit

Zusammenfassung

McLaren Health Care in Michigan seeks a Patient Access Registrar to ensure smooth registration/admission. Under the Front Line leadership, you will register patients in the EMR, collect demographics and financial information, and explain the process to patients with a courteous, accurate approach.

Responsibilities include greeting patients, scanning documents, collecting copays, and ensuring compliance with Meaningful Use. Experience with Cerner/EPIC and tablets is a plus.

Qualifikationen

• High school diploma or equivalent is required.
• 1 year of experience in customer service or health care.
• Working knowledge of Windows, Excel, Word and Outlook preferred.
• Experience with EMR systems (Cerner/EPIC) is desirable.

Aufgaben

• Register patients in EMR and document demographic/financial data accurately.
• greet customers promptly and maintain professional conduct.
• Collect and document required demographic and financial information.
• Direct patients to appropriate settings and explain processes.
• Collect copays, deductibles, and other obligations.
• Ensure compliance with hospital policies and Meaningful Use requirements.
• Facilitate use of electronic registration tools (tablets, Wacom).
• Perform additional duties as assigned by management.

Kenntnisse

Customer service

Ausbildung

High school diploma or equivalent

Tools

Cerner

EPIC

Windows

Excel

Word

Outlook

EMR systems

Electronic Eligibility System

Jobbeschreibung

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities:

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information

• Schedule: Full-time
• Requisition ID: 26011078
• Daily Work Times: 6:00pm-4:30am
• Hours Per Pay Period: 70
• On Call: Yes
• Weekends: Yes