Patient Access Representative Senior

McLaren Health Care; Mount Clemens (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

McLaren Health Care is seeking a Senior Patient Access Representative in Mount Clemens, MI. The role involves completing assignment-based tasks in registration, financial clearance, and insurance verification with minimal direction.

You will train staff, manage patient data in the EMR, collect demographics and payments, and ensure compliance with Meaningful Use and hospital policies. A high school diploma and extensive Patient Access or Medical Billing experience are required, with a preferred

Qualifications

• High School Diploma or equivalent required.
• 5 years of Patient Access, Customer Service or Medical Billing experience OR an Associate degree with 3 years of related experience.

Responsibilities

• Provides training and guidance to Patient Access staff as required.
• May lead special projects related to Patient Access workflow procedures.
• Performs registration and financial functions in EMR, interviewing patients and documenting demographics and financial data.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, and scans required demographic and financial information.
• Direct patients to appropriate settings and explain delays.
• Maintain professionalism and follow department standards.
• Estimates and collects copays, deductibles, and other financial obligations.
• Adhere to Compliance guidelines and Meaningful Use requirements; process visits accordingly.
• Facilitate use of electronic registration tools where available.

Skills

Patient Access

Customer Service

Medical Billing

Education

High School Diploma or equivalent

Associate degree in related field

Job description

Position Summary: The Senior Patient Access Representative is responsible for completing tasks associated with specific assignments with little or no direction. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. The Senior Patient Access Representative is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities:

• Provides training and guidance to Patient Access Rep as required.
• May be assigned special projects related to Patient Access workflow, procedures, etc.
• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.).
• Performs duties otherwise assigned by Management.

Required:

• High School Diploma or equivalent required.
• 5 years of Patient Access, Customer Service or Medical Billing work experience OR Associates Degree in related field and 3 years of Patient Access or Medical Billing work experience.

Preferred:

• Certification in medical billing, coding, or equivalent job specific certification

Additional Information

• Schedule: Full-time
• Requisition ID: 26010895
• Daily Work Times: 2pm-1030pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: Yes