Patient Access Representative

TieTalent; Kansas; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Representative to join their remote team. This role involves managing patient calls, scheduling appointments, and ensuring high levels of customer satisfaction. Candidates should have experience in call centers and a strong focus on communication. Join a dedicated team committed to improving patient access and care.

Qualifications

• Experience in customer support or call centers.
• Preferred experience in health insurance and medical terminology.

Responsibilities

• Manage and triage large volumes of inbound calls.
• Schedule provider appointments and verify insurance.
• Perform administrative duties as assigned.

Skills

Communication

Customer Support

Data Entry

Flexibility

Cultural Competency

Education

High school diploma or GED

Tools

CRM

EMR

Job description

Join to apply for the Patient Access Representative role at TieTalent.

Get AI-powered advice on this job and more exclusive features.

Patient Access Representative

Upward Health is a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs. We serve patients throughout their communities, diagnosing, treating, and prescribing anywhere our patients call home. We aim to reduce barriers to care such as delays due to scheduling, providing care when and where patients need it. Beyond medical support, we assist with challenges impacting health, like food insecurity, social isolation, housing, transportation, and more. 98% of patients report being fully satisfied with Upward Health!

About the Role

The Patient Access Representative is a vital member of the Centralized Operations Team, working remotely within a multidisciplinary team to support and care for Upward Health’s patients. This role involves managing a high volume of inbound and outbound calls, addressing patient needs, complaints, and inquiries, with a focus on customer/patient satisfaction.

The ideal candidate has experience in call centers and medical appointment scheduling in fast-paced healthcare settings. Responsibilities include appointment scheduling, call triaging, and outbound follow-ups.

Key Responsibilities

• Manage and triage large volumes of inbound calls, identifying needs, clarifying information, providing solutions, and documenting interactions.
• Follow communication scripts for different topics and patient needs.
• Schedule provider appointments, verify insurance and authorization.
• Make outbound calls for appointment cancellations and rescheduling.
• Support processes to ensure patients have scheduled follow-up visits.
• Perform administrative duties as assigned.

Knowledge, Skills & Abilities

• Strong verbal communication and active listening skills.
• Familiarity with CRM and EMR systems, comfortable with data entry.
• Attention to detail to ensure accuracy.
• Flexibility to adapt and take on additional responsibilities.
• Ability to work independently remotely and as part of a team.
• Excellent written and oral communication skills.
• Judgment in applying professional services.

Minimum Requirements

• High school diploma or GED.
• Experience in customer support or call centers.
• Preferred experience in health insurance and medical terminology.
• Ability to maintain professional boundaries.
• Cultural competency to work with diverse communities.
• Highly proficient with technology.
• Multilingual skills are a plus.

Upward Health is an equal opportunity employer committed to diversity and inclusion. This job description provides a general outline of duties and is not exhaustive.

Compensation: $15-$17 per hour.

Location: Kansas, United States.