Remote Patient Access Representative - Contact Center

Mercy; Springfield (MO); Remote; USD 30,000 - 40,000; Part time

Job summary

Mercy is seeking a Remote Patient Access Representative to provide exceptional customer service and support patient entry processes. This role requires effective communication, organizational skills, and the ability to work under pressure. Join a community dedicated to compassionate care and enjoy comprehensive benefits from day one.

Benefits

Health Coverage

Vision Coverage

Dental Coverage

PTO

Tuition Reimbursement

Employer-Matched Retirement Plans

Qualifications

• 1-3 years of clerical experience preferred.
• Effective communication skills, both oral and written.

Responsibilities

• Facilitates patient entry into facilities including scheduling and registration.
• Ensures accurate patient data entry and maintains knowledge of insurance.

Skills

Clerical Experience

Medical Terminology

Effective Communication

Organizational Skills

Attention to Detail

Education

High School Diploma

Some College

Tools

Computer Systems

10-Key Calculator

Job description

Remote Patient Access Representative - Contact Center

Join to apply for the Remote Patient Access Representative - Contact Center role at Mercy.

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of individuals – careers that utilize your skills and talents, as well as your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Overview

The Patient Access Representative is often the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion, and professionalism. They facilitate all components of patient entry into Mercy facilities, including scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre-visit collection. The representative ensures accurate patient data entry and maintains knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation standards.

Qualifications

• 1-3 years of clerical experience preferred
• Experience with medical terminology and insurance plans preferred
• High School diploma required; some college helpful
• Effective communication skills, both oral and written; excellent telephone etiquette
• Ability to establish positive relationships with patients, staff, and insurance companies
• Strong organizational skills and attention to detail
• Ability to work under stress, meet deadlines, and maintain accuracy
• Proficiency with computer systems, including 10-key calculator and keyboard

Benefits

Day-one comprehensive health, vision, and dental coverage, PTO, tuition reimbursement, and employer-matched retirement plans are available to eligible co-workers, including those working 32 hours or more per pay period.

Why Mercy?

Join us to be part of a community dedicated to compassionate care. We support your growth through innovative technology and procedures, and help expand our services to grow with the community. We value compassion, professionalism, collaboration, and advocacy. If you share these values, we encourage you to apply.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare

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