Patient Access Representative II Otolaryngology, Westlake

University Hospitals; Westlake (OH, TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Access Representative to be the first point of contact for patients and their families. This vital role involves managing patient information, addressing inquiries, and ensuring a smooth patient experience. You will be instrumental in streamlining processes that enhance patient satisfaction and support the medical care team. If you are passionate about providing exceptional service and improving healthcare experiences, this opportunity is perfect for you.

Qualifications

• Experience in patient service roles with strong communication skills.
• Knowledge of insurance processes and patient registration.

Responsibilities

• Check patients in/out and assist with scheduling appointments.
• Enter and validate patient information for accurate registration.

Skills

Patient Service

Communication

Problem Solving

EPIC Software

Insurance Knowledge

Education

High School Diploma

Associate Degree

Tools

EPIC

Job description

Description

A Brief Overview

The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and healthcare providers. They work directly with patients to ensure accuracy of demographic, insurance, payment, and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has a direct effect on both the revenue cycle and the patient experience.

What You Will Do

• Check patients in and/or out for medical visits
• Answer the phone to address patient inquiries and schedule appointments
• Assist patients with enrolling and utilizing MyChart
• Enter, update, and validate patient demographic, insurance, and financial information to ensure accurate registration
• Communicate information and important details to other medical care team members
• May contact insurance companies regarding coverage, preauthorizations, billing, and other issues
• Collect and process patient payments for visit copays, coinsurance, deductibles, and prior balances
• Assist with completion of various types of paperwork and forms
• Effectively work EPIC work queues, worklists, and inbasket messages
• Schedule referrals and follow-up visits
• Ensure accurate and timely scanning of documents into EPIC
• Serve as a resource for new hire orientation and training
• Identify and recommend process improvements, projects, and workflows
• Exceed team productivity and quality standards
• In certain work environments, may be cross-trained to function as a Provider Administrative Assistant
• May schedule surgical procedures

Additional Responsibilities

• Function as an integrated team member and work collaboratively with other staff and providers across the system to improve patient experience and department efficiency
• Maintain a clean and organized work area
• May be cross-trained to perform other duties as assigned
• Actively participate in UH emergency preparedness
• May be scheduled to work at off-site locations
• Perform other duties as assigned
• Comply with all policies and standards
• Refer to departmental documentation during orientation for specific duties and responsibilities
• Maintain compliance with all requirements to safely and securely handle Protected Health Information (PHI), including annual training and adherence to UH policies and procedures