Patient Access Representative- Remote Contact Center

Mercy; Springfield (MO); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative to be the first point of contact for patients. This role emphasizes exceptional customer service and compassion while facilitating patient entrance into healthcare facilities. Candidates should possess strong communication skills, attention to detail, and a background in clerical work. Join a supportive community dedicated to pioneering new models of care and transforming healthcare experiences through advanced technology. If you are passionate about making a difference and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Comprehensive Health Coverage

Vision and Dental Coverage

PTO

Tuition Reimbursement

Employer-Matched Retirement Funds

Qualifications

• 1-3 years of clerical and customer service experience preferred.
• Ability to communicate effectively both orally and in writing.

Responsibilities

• Facilitate patient entrance into Mercy facilities including scheduling and registration.
• Ensure accurate patient data is obtained and populated into records.

Skills

Customer Service

Attention to Detail

Communication Skills

Organizational Skills

Knowledge of Medical Terminology

Education

High School Diploma

Some College

Tools

Computer Systems

10-Key Calculator

Job description

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview:

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Qualifications:

• Experience and Education requirements:1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.
• Minimum skills, knowledge and ability requirements:Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.
• Physical Requirements: Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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