Patient Access Representative

Radiology Associates of North Texas; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Job description

Patient Access Representative (Radiology)

This position is for the evening shift: 3pm - 11:30pm

The Call Center representative is responsible for providing information both verbally and in writing that is accurate and professional to hospitals, clinics, physicians, technologists and staff in a 24/7/365 environment.

• Representative must be computer literate with the ability to multitask and learn multiple software applications.
• Answer phones to provide support to client facilities, technologists and physicians
• Able to make sound decisions with available facts
• Act as a liaison between physicians, hospitals, clinics and IT support
• Provide excellent customer service, document/address issues in a timely/professional manner
• Assist with the proper initiation of IR physician and case dispatching
• Monitor email and messaging systems and respond appropriately when needed
• On the job training provided

Qualifications:

• High school graduate or GED equivalent
• Experience working in a Healthcare environment is preferred
• Medical terminology
• Call Center experience a plus
• Attention to detail
• Excellent communication skills required
• Outstanding listening and problem-solving abilities
• Must have above average problem resolution and follow-up skills
• Ability to manage multiple priorities and function as a TEAM Player
• Must be able to type a minimum of 30 WPM
• Must be able to multi-task under stress
• Electronic medical records (EMR) experience a plus
• Excellent phone etiquette