Patient Access Representative (Remote)

Midwaretech; Orlando (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a dedicated Patient Access Representative to join their remote team. In this role, you will be the first point of contact for patients, ensuring they receive exceptional service and support. Your duties will include greeting patients, managing appointments, and handling insurance inquiries, all while maintaining accurate records. This position offers a unique opportunity to work in a fast-paced environment where your contributions will directly impact patient experiences. If you are passionate about healthcare and have strong communication skills, this is the perfect opportunity for you to make a difference in patients' lives.

Qualifications

• Strong customer service skills are essential for assisting patients effectively.
• Knowledge of insurance processes and medical terminology is beneficial.

Responsibilities

• Greet and assist patients while providing exceptional customer service.
• Handle patient inquiries, schedule appointments, and manage billing issues.

Skills

Customer Service

Communication Skills

Insurance Knowledge

Clerical Skills

Education

High School Diploma

Associate Degree in Healthcare Administration

Tools

Medical Software

Phone Systems

Job description

About the job Patient Access Representative (Remote)

This is a remote job opportunity.

Patient Access Representative duties and responsibilities

To excel as a Patient Access Representative, a strong candidate needs to balance a variety of duties in a fast-paced environment. Their main responsibility is to greet and assist patients and provide exceptional customer service in person and on the phone. Some Patient Access Representative job duties include:

1. Checking patients in and out when they arrive for medical appointments.
2. Answering the phone to address patient inquiries and scheduling appointments.
3. Documenting insurance information, personal information, payment methods, and other important patient information.
4. Updating patient files and appointment information accurately.
5. Communicating information and important details to other medical care staff.
6. Contacting insurance companies regarding coverage, preapprovals, billing, and other issues.
7. Processing payments from patients and handling billing issues between patients and insurance companies.
8. Managing various types of paperwork and other clerical duties.