Care Access Representative-UNC Pediatrics at Southpoint

UNC Health; Morrisville (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

UNC Health is seeking a Care Access Representative for its Pediatrics department at Southpoint. This role involves being the first point of contact for patients, assisting with registration, scheduling, and ensuring accurate patient information. Ideal candidates should have a High School Diploma or GED and at least one year of customer service experience, demonstrating strong communication and detail-oriented skills.

Qualifications

• At least 1 year in customer service or clerical work.
• High School Diploma or GED required.

Responsibilities

• Assist with patient registration and scheduling outpatient appointments.
• Verify and update patient information for billing and safety.
• Provide excellent customer service in a high call volume environment.

Skills

Customer Service

Communication

Attention to Detail

Education

High School Diploma or GED

Job description

Care Access Representative-UNC Pediatrics at Southpoint

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the communities we serve.

Summary: The Care Access Representative serves as the first point of contact for patients, staff, and physicians. Responsibilities include assisting with patient registration, scheduling outpatient appointments, entering patient information, transferring calls, and coordinating communication between departments.

Responsibilities:

• Provide excellent customer service with a caring, positive, professional attitude in a high call volume environment.
• Verify and update patient information (insurance, demographics, etc.) to ensure accuracy for billing, insurance processing, and patient safety.
• Answer and direct phone calls, document encounters in Epic.
• Schedule new and follow-up appointments, attempt to reschedule cancellations.
• Promote team satisfaction by being self-motivated, communicative, and approachable.
• Participate in departmental QA by applying call feedback and reducing errors.
• Complete additional administrative tasks as needed.

Other Information:

• Education: High School Diploma or GED
• Experience: At least 1 year in customer service or clerical work

Job Details:

• Employer: NCHEALTH, UNC Physicians Network, UNC Pediatrics at Southpoint
• Type: Full Time, Remote, Day Schedule
• Hours: 40/week
• Salary: $17.94 - $25.25/hour (based on experience and internal equity)

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available upon request.