Patient Access Representative

Heritage-Valley-Health-System; Dawson (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Heritage Valley Beaver is seeking a friendly, detail‑oriented Registration Clerk to greet patients and guide them through the check‑in process. You will collect demographic and insurance data to ensure accurate hospital records and facilitate billing.

You will assist with scheduling and support automated check‑in at patient kiosks. The role requires a high school diploma or GED, strong communication skills, and a willingness to learn new technologies.

Qualifications

• High school diploma or GED required.
• No prior experience required; willingness to learn.
• Strong communication and interpersonal skills essential.
• Ability to prioritize, stay organized, and handle multiple tasks.
• Healthcare background or related degree preferred but not required.

Responsibilities

• Greet, interview, and guide patients and their families through the registration process.
• Collect and enter patient's demographic and insurance information for records and billing.
• Support patient check-in via self-service kiosks and assist with scheduling.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Job description

Heritage Valley Beaver
1000 Dutch Ridge Road
Beaver, PA 15009, USA

Heritage Valley Beaver
1000 Dutch Ridge Road
Beaver, PA 15009, USA

Work Hours: Full-Time. Various days; Monday through Sunday, Afternoon shift 3p-11:30p, occasional night-shift fill-in. Must be flexible to work weekends and holidays.

This position provides exceptional service to our patients and their families by creating a positive first impression to the Health System. This position greets, interviews, and guides patients and their family members through the registration process for Heritage Valley Health System. They will collect and enter all necessary information to ensure accurate hospital records, including patient’s demographic and insurance information to facilitate the billing process. They are also responsible for combining ancillary schedules for all patients and for assisting patients with the automated check-in process via our patient kiosks.

Requirements:

Customer service-focused, friendly personality with excellent communication skills and a desire to want to help people. Must have a high school diploma or GED equivalent and willingness to want to learn new things. No experience necessary, only a strong work ethic and desire to learn alongside the latest technology. Must be able to effectively communicate with a patient and their family to gain the necessary medical information needed. Must also be able to analyze problems quickly determining appropriate solutions and performing multiple tasks at once. Good prioritization and organization skills are necessary for success.

Preferred:

Healthcare background and/or bachelor or associates degree, knowledge of ICD-9 or ICD-10 coding, medical terminology, billing, and health insurance rules/processes.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
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