Patient Access Representative

Heritage Valley Health System (AHN); Sewickley (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Heritage Valley Health System is seeking a full-time Patient Registration clerk to warmly greet patients, collect demographics and insurance details, and guide families through the registration process. You will assist with the automated check-in kiosks and coordinate ancillary schedules across campuses, contributing to accurate records and smooth billing.

The role demands strong communication, willingness to learn, and a proactive work ethic; prior experience is not required, though healthcare

Qualifications

• Customer service-focused, friendly personality with excellent communication skills.
• Willingness to learn new facts and latest technology.
• No experience needed, strong work ethic.
• Able to communicate with patients and families to obtain necessary medical information.

Responsibilities

• Greet patients and guide them through registration.
• Collect and enter demographics and insurance information for hospital records and billing.
• Assist patients with automated check-in via kiosks.
• Combine ancillary schedules for patients across the health system.

Skills

Customer service

Communication skills

Multitasking

Organization

Education

High school diploma or GED

Job description

Department: Patient Registration, 24/7 department.
Work Hours: Full-Time. Looking for someone who has flexibility to work days, evenings, nights, weekends, holidays and cross campuses.

This position provides exceptional service to our patients and their families by creating a positive first impression to the Health System. This position greets, interviews, and guides patients and their family members through the registration process for Heritage Valley Health System. They will collect and enter all necessary information to ensure accurate hospital records, including patient’s demographic and insurance information to facilitate the billing process. They are also responsible for combining ancillary schedules for all patients and for assisting patients with the automated check-in process via our patient kiosks.

Requirements:
Customer service-focused, friendly personality with excellent communication skills and a desire to want to help people. Must have a high school diploma or GED equivalent and willingness to want to learn new facts. No experience necessary, only a strong work ethic and desire to learn alongside the latest technology. Must be able to effectively communicate with a patient and their family to gain the necessary medical information needed. Must also be able to analyze problems quickly determining appropriate solutions and performing multiple tasks at once. Good prioritization and organization skills are necessary for success.

Preferred:
Healthcare background and/or bachelor or associates degree, knowledge of ICD-9 or ICD-10 coding, medical terminology, billing, and health insurance rules/processes.