Patient Access Representative

Heritage Valley Health System; Sewickley (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare provider is seeking a Full-Time Patient Registration Representative in Sewickley, PA. This role involves providing exceptional service to patients by guiding them through the registration process, collecting necessary information for accurate records, and assisting with automated check-in. Ideal candidates are customer service-focused with excellent communication skills, willing to learn, and have the flexibility to work various shifts including nights and weekends.

Qualifications

• Customer service-focused, friendly personality with a desire to help.
• Effective communication with patients and families.
• Ability to analyze problems quickly and perform multiple tasks.

Responsibilities

• Provide exceptional service to patients and families.
• Guide patients through the registration process.
• Collect and enter necessary patient information.

Skills

Customer service

Communication skills

Problem analysis

Prioritization

Organization

Education

High school diploma or GED

Bachelor or associates degree (preferred)

Job description

Job Overview

Department: Patient Registration, 24/7 department.

Work Hours: Full-Time. Looking for someone who has flexibility to work days, evenings, nights, weekends, holidays and cross campuses.

About the role: This position provides exceptional service to our patients and their families by creating a positive first impression to the Health System. The position greets, interviews, and guides patients and their family members through the registration process for Heritage Valley Health System. They will collect and enter all necessary information to ensure accurate hospital records, including patient’s demographic and insurance information to facilitate the billing process. They are also responsible for combining ancillary schedules for all patients and for assisting patients with the automated check-in process via our patient kiosks.

Requirements

• Customer service-focused, friendly personality with excellent communication skills and a desire to help people.
• Must have a high school diploma or GED equivalent and willingness to learn new things. No experience necessary, only a strong work ethic and desire to learn alongside the latest technology.
• Must be able to effectively communicate with a patient and their family to gain the necessary medical information needed.
• Must also be able to analyze problems quickly, determine appropriate solutions, and perform multiple tasks at once. Good prioritization and organization skills are necessary for success.

Preferred

• Healthcare background and/or bachelor or associates degree.
• Knowledge of ICD-9 or ICD-10 coding, medical terminology, billing, and health insurance rules/processes.