Patient Access Representative I

Cleveland Clinic; Avon (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Cleveland Clinic Avon Hospital is seeking a Patient Access Representative I to join the Admitting and Registration team. You will greet patients, collect insurance and demographic information, and guide them through the registration and co-payment process in a fast-paced ED setting.

You’ll cross-train across patient access areas, support cash handling in Epic, and participate in ongoing training to grow within the organization. This is a day shift role with weekend/holiday coverage as needed.

Qualifications

• Minimum of a high school diploma or GED with 2 years’ customer-facing experience, or an Associate/Bachelor degree.
• Knowledge of medical terminology to understand physician orders or completion of related coursework within 1 year.
• Basic PC software skills and ability to use multiple data systems.
• Ability to work confidently and efficiently in an emergency department setting.

Responsibilities

• Perform registration and collect demographic and insurance information.
• Crosstrain to staff all areas of patient access (front desk, admitting, ED, cash register).
• Serve as Super User and training resource for new caregivers.

Skills

Customer service

Communication

Education

High school diploma or GED + 2 yrs in customer-facing role OR Associate degree +1 yr OR Bachelor’s degree

Knowledge of medical terminology or course completion within 1 year

Basic PC software and multi-system navigation

Ability to work in ED setting

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Representative I

Location

Avon

Facility

Avon Hospital

Department

Admitting and Registration-Avon Hospital

Job Code

U99943

Shift

Days

Schedule

8:30am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic Avon Hospital and experience world-class healthcare at its best. Avon Hospital provides state-of-the-art healthcare to all its patients and is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

A caregiver in this role works days from 8:30 a.m. – 5:00 p.m. Including every other weekend and 3 holidays per year.

Please note that if you are selected, you will need to attend a 2-week EPIC training starting on your first day.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to work confidently and efficiently in an emergency department setting

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.