Patient Access Coordinator

Cleveland Clinic; Wooster (OH); On-site; USD 23,000 - 33,000; Full time

Job summary

Cleveland Clinic is seeking a Patient Access Coordinator to organize and optimize the patient access flow. The role focuses on staffing, scheduling, training, and improving appointment utilization across the department.

The position involves coordinating with patients, physicians, and other departments, ensuring smooth daily operations and timely care delivery.

Qualifications

• High school diploma or GED required with scheduling experience preferred.
• Associate or Bachelor's degree can substitute for related work experience.
• Experience coordinating patient access workflows is a plus.

Responsibilities

• Organize and coordinate activities and flow for patient access.
• Assign tasks, monitor performance, and assist in training staff.
• Screen candidates and support hiring decisions and performance reviews.
• Develop and oversee programs to improve appointment utilization.
• Coordinate activities and resolve operational problems.
• Adjust schedules for staff, patients, and physicians as needed.
• Audit day sheets and reconcile data; produce reports as needed.

Skills

Outpatient scheduling

Team coordination

Training & performance

Education

High School Diploma or GED

Associate Degree may substitute for one year of experience

Bachelor's Degree may substitute for the experience requirement

Tools

Epic experience

Job description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole.
A caregiver in this position works Monday through Friday from 8:00am to 5:00pm with no weekends or holidays.
A caregiver who excels in this role will:

• Organize and coordinate the activities and flow of work for the patient access area.
• Assign tasks, monitor performance, and assist in training patient service representatives.
• Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling.
• Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients, and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank.
• Produce reports as needed.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis
• OR Associate Degree may substitute for one year of experience
• OR Bachelor's Degree may substitute for the experience requirement

Preferred qualifications for the ideal future caregiver include:

• Prior epic experience

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range
Minimum hourly: $16.47
Maximum hourly: $23.61
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).