Patient Access Representative I

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Tuition reimbursement

Job summary

Cleveland Clinic’s Lutheran Hospital is seeking a Patient Access Representative for the Emergency Department. The role focuses on delivering an outstanding patient experience from check-in to discharge, handling registration, insurance eligibility, and co-pays, and supporting multiple patient access areas.

Ideal candidates will have a high school diploma or GED and experience in customer-facing roles, with familiarity in Epic and healthcare data systems.

Qualifications

• Minimum qualifications include a high school diploma or GED and two years of experience in a customer-facing role, or an Associate’s/Bachelor’s degree with related experience.
• Knowledge of medical terminology sufficient to understand physician orders or completion of related coursework.
• Basic PC software application knowledge and ability to use multiple data systems.
• Ability to work confidently and efficiently in an emergency department setting.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register.

Responsibilities

• Perform registration and obtain information about demographics, insurance, medical and financial details.
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register.
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic.

Skills

Customer service

Registration processes

Insurance eligibility

Cash handling

Epic software

Education

High school diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic

Job description

Join Cleveland Clinic’s Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work. While enjoying the perks of being in the heart of Cleveland, you will also work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic. You can also take advantage of the tuition reimbursement to obtain your Master’s Degree.

A caregiver in this position nights 4:30 p.m. – 1:00 a.m. weekend and holiday rotation requirements.

This position follows an alternating schedule, with two 8-hour shifts one week and three 8-hour shifts the next.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to work confidently and efficiently in an emergency department setting

Preferred qualifications for the ideal future caregiver include:

• Experience in healthcare, billing and coding
• Insurance experience

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).