Patient Access Rep- Scheduling

All’s Well, Inc.; Ukiah (CA); On-site; USD 34,000 - 45,000; Full time

Job summary

ALL's WELL is seeking a Patient Access Rep- Scheduling in Ukiah, CA for a contract/temporary role. You will help patients navigate scheduling, referrals, and authorizations while ensuring smooth front-desk operations.

The position emphasizes accurate communication with physicians, staff, and patients, plus timely wellness program coordination in a fast-paced healthcare setting.

Qualifications

• Healthcare admin experience preferred, with focus on scheduling and patient flow.
• Ability to handle high call volumes and coordinate with multiple teams.

Responsibilities

• Coordinate and schedule patient care for wellness programs.
• Answer high volumes of calls, respond to referral inquiries, and cover front desk as needed.
• Facilitate communication between patients, scheduling staff, physicians, and internal teams.
• Work with patient financial services to obtain authorizations per policy.
• Submit retro-authorization documentation and assist with appeals when needed.
• Support wellness program communications and related duties.

Skills

Customer service

Scheduling

Communication

Medical terminology

Team collaboration

Job description

Job Summary

We are seeking a Patient Access Rep- Scheduling for a contract/temporary opportunity in Ukiah, CA. This role is ideal for a healthcare administrative professional who enjoys helping patients navigate scheduling, referrals, authorizations, and access to care in a fast-paced medical environment.

The Patient Access Rep- Scheduling plays an important role in supporting patient medical and financial clearance, coordinating wellness program appointments, and serving as a key communication link between patients, scheduling teams, physicians, physician office staff, and internal departments. This position offers a consistent weekday schedule, meaningful patient interaction, and the opportunity to contribute to a supportive, team-focused healthcare setting where accuracy, confidentiality, and customer service are highly valued.

Key Responsibilities

• Coordinate and schedule patient care for wellness programs while maintaining accurate scheduling records and database information.
• Answer high volumes of incoming calls, respond to physician referral inquiries, and provide professional front desk coverage as needed.
• Facilitate communication between patients, scheduling staff, physicians, physician office teams, patient clients, and internal departments.
• Collaborate with patient financial services to help ensure appropriate authorizations are obtained according to policy and procedure.
• Submit retro-authorization documentation when appropriate and assist with filing appeals for denied services.
• Support wellness program communications, including newsletters, website updates, promotional flyers, training participation, and other assigned duties.

Compensation and Benefits

• Pay: $29.00 per hour.
• Job Type: Contract/Temporary.
• Schedule: Day shift, Monday through Friday, 8:00 AM to 5:00 PM.
• Workweek: 5 x 8-hour shifts.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, ALL's WELL is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

ALL's WELL participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.