Patient Access Scheduling Representative (Outpatient), Per Diem, Day Shift

Nwregionalheart; Ukiah (CA); On-site; USD 33,103 - 41,341; Full time

Job summary

Nwregionalheart in Ukiah, California, is seeking a dedicated associate to facilitate patient medical and financial clearance. This role involves coordinating patient care and communicating between various healthcare departments while maintaining confidentiality and using healthcare knowledge effectively.

Preferred candidates will have an associate's degree or equivalent experience and at least two years of healthcare experience. The role includes developing a monthly wellness newsletter and maintaining patient scheduling data.

Qualifications

• Preferred education includes High School Education/GED or equivalent.
• Associate’s/Technical Degree or equivalent combination of education/related experience preferred.
• Minimum of two years' healthcare experience is preferred.

Responsibilities

• Coordinates and schedules patient care for wellness programs.
• Answers telephone inquiries and maintains patient scheduling database.
• Collaborates with patient financial services for authorizations.
• Develops wellness newsletter and promotional materials.
• Performs other duties as assigned.

Education

High School Education/GED or equivalent

Associate’s/Technical Degree or equivalent combination of education/related experience

Two years' healthcare experience

Job description

Job Description

Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are comprised of a 50-bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center and advanced wound care center. Ukiah is a unique small town that charms you with its rich character, arts, vineyards and natural surroundings. Ukiah beckons you to explore all that the valley has to offer amidst our 300 days of sunshine each year. We are also conveniently located just two hours north of San Francisco and 45 minutes from the Pacific Coast.

Job Summary:

Facilitates patient medical and financial clearance using medical and healthcare knowledge, clinical judgment, and communication skills to assist in resolving difficulties surrounding patient access, authorization of services and coordination of scheduled programs. Applies substantial knowledge of the job and experience to complete a wide range of activities with varying difficulty. Regularly works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Two years' healthcare experience: Preferred

Essential Functions

• Coordinates and schedules patient care for all wellness programs. Facilitates communication between patient scheduling staff and all user departments, physicians, physician office staff, patient clients.
• Answers telephone inquiries regarding physician referrals and covers front desk duties when needed. Maintains patient scheduling data base.
• Collaborates with patient financial services (PFS) to ensure appropriate authorizations are obtained in accordance with PFS policy and procedure. Submits documentation for retro-authorization as appropriate, files and appeal for denial of services.
• Develops monthly Wellness newsletter, updating website and developing promotional flyers. Actively participates in training. Performs other duties as assigned by department leadership.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Job Info

• Job Identification 64733
• Job Category Associate
• Posting Date 06/02/2026, 07:14 PM
• Locations 275 Hospital Dr, Ukiah, CA, 95482, US
• Pay Range The estimated base pay for this position is $24.03 to $30.01. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.