Patient Access Rep - Rotating Shift

Trinity Health Mid-Atlantic; Langhorne (Bucks County); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Benefits package

Paid time off

Onsite parking

Education assistance

Job summary

Trinity Health Mid-Atlantic's St. Mary Medical Center in Langhorne, PA is seeking a part-time Patient Access Representative.

The role involves greeting patients, pre-registering and registering, verifying insurance benefits, and handling pre-certification and referrals as needed. You will provide courteous service, collect financial responsibility, and support revenue cycle activities across patient access areas.

Qualifications

• HS diploma or equivalent required; Associate degree preferred.
• Minimum 1 year experience in insurance verification or medical office/hospital customer service.
• HFMA CRCR or NAHAM CHAA required within 1 year of hire.

Responsibilities

• Greet, pre-register and register patients in a courteous, professional manner.
• Verify insurance benefits; check for pre-certification, authorization and referral needs.
• Secure patient signatures for required forms and collect financial responsibility when required.
• Rotate into various areas of Patient Access and support revenue-cycle related communications.

Skills

Insurance verification

Customer service

Communication

Pre-registration

Education

High School diploma or equivalent

Associate degree (Preferred)

Job description

Employment Type: Part time Shift: Rotating Shift Description: Job Title: Patient Access Representative Employment Type: Part Time Shift: 20hrs/wk, rotating shifts. EOW 3p-11p including one to days during the week 3 p.m.- 11 p.m. Holiday requirements. Per department needs.

Location: St. Mary Medical Center - Langhorne, PA

Position Purpose The primary function of the position is to greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for the necessity of pre-certification, authorization and referral. Perform medical necessity checks where needed. Secure patient signatures for required hospital forms and collection of patient’s financial responsibility when required. The position is also responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers. The position functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. This position rotates into various areas of patient access and may work a variety of shifts. The PAR I performs outpatient, emergency room and / or inpatient registration functions. Provides general information to hospital colleagues, patients and families and ensures that patients meet financial requirements. Obtains accurate patient demographic and insurance information to provide timely submission of all encounters as well as provides excellent patient focused customer service. Communicates effectively to service delivery areas to maximize patient flow and customer service. Verifies insurance benefits and checks for the necessity of pre-certification, authorization and referral. Performs medical necessity checks where needed. Secures patient signatures for required hospital forms and collection of patient’s financial responsibility when required. Is responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers. Functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. Rotates into various areas of Patient Access and may work a variety of shifts.

Requirements: HS diploma or equivalency Associate degree (Preferred) Minimum one (1) year experience in insurance verification and medical office/hospital customer service HFMA CRCR or NAHAM CHAA required within one (1) year of hire

Position Highlights: Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment. Work/Life balance with flexible schedules. Retirement Savings Program Free onsite parking. Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all. Referral Rewards Program St. Mary Medical Center is a beautiful 53-acre state-of-the-art facility comprised of more than 700 physicians, nearly 3,000 colleagues, and 1,100 volunteers committed to providing quality care delivered with compassion and respect. St. Mary attracts top doctors, introduces cutting-edge technologies and implements advanced procedures to meet the healthcare needs of the people it serves, including the nearly 630,000 residents of Bucks County. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.