Patient Access Rep - Evening Shift

Trinity Health; Darby (Delaware County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Free onsite parking

Education assistance

Job summary

Trinity Health is seeking a Patient Access Representative at Mercy Fitzgerald Hospital in Darby, PA. The role requires greeting and registering patients, verifying insurance, and handling pre-certifications and referrals.

The position features an evening shift, 40 hours per week, with rotating weekends and holidays as needed. Responsibilities include ensuring accurate patient information, collecting financial responsibility, and delivering high-quality customer service.

Qualifications

• HS diploma or equivalency.
• Associate degree preferred.
• Minimum one year experience in insurance verification and medical office/hospital customer service.
• Must have Outpatient Registration experience.
• HFMA CRCR or NAHAM CHAA required within one year of hire.

Responsibilities

• Greet, pre-register and/or register patients in a courteous, professional manner.
• Verify insurance benefits and check for pre-certification/authorization and referral needs.
• Perform medical necessity checks where needed and obtain patient signatures.
• Communicate revenue cycle issues to patients, physicians, and hospital staff.
• Rotate through various patient access areas and shifts as required.

Skills

Insurance verification

Customer service

Outpatient registration

Customer interaction

Education

HS diploma or equivalency

Associate degree

Job description

Employment Type:Full timeShift:Evening ShiftDescription:

Job Title: Patient Access Representative

Employment Type: Full-Time

Shift:40hrs/wk,Evening Shift 2:30pm-11pm. Rotating weekends and holidays, per department needs.

Location:Mercy Fitzgerald Hospital

The primary function of the position is to greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits and check for the necessity of pre-certification, authorization and referral. Perform medical necessity checks where needed. Secure patient signatures for required hospital forms and collection of patient’s financial responsibility when required. The position is also responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers. The position functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues. This position rotates into various areas of patient access and may work a variety of shifts.

Requirements

• HS diploma or equivalency

• Associate degree (Preferred)

• Minimum one (1) year experience ininsurance verificationand medical office/hospital customer service

• Must have Outpatient Registration experience

• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Position Highlights and Benefits:

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, educationassistanceand voluntary benefits (pet insurance, accident insurance, hospitalindemnityand others) available fromthefirstday of employment.

• Work/Life balance with flexible schedules.

• Free onsite parking.

• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

• Referral Rewards Program

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.