Registration Associate – St. Peter's Hospital - Full Time – Rotating Shift

Trinity Health; City of Albany (NY); On-site; USD 24,000 - 31,000; Full time

Job summary

St. Peter's Health Partners is seeking an entry-level Patient Access Representative I to support outpatient and inpatient registration and insurance verification functions.

The role emphasizes patient-focused customer service and accurate collection of financial liability while ensuring compliance with payer requirements. Minimum qualifications include a high school diploma or equivalent with HFMA CRCR or NAHAM CHAA within one year of hire, and knowledge of medical terminology.

Qualifications

• High school diploma or equivalent required
• HFMA CRCR or NAHAM CHAA within one year of hire
• Medical terminology knowledge required
• Insurance verification experience with ability to explain benefits and obtain authorizations
• Minimum one year of customer service experience; patient access experience preferred

Responsibilities

• Assist with outpatient and inpatient registration and insurance verification
• Collect patient payments and ensure financial clearance per requirements
• Provide patient-focused customer service to hospital users, patients and families
• Produce and analyze reports to support department operations and performance

Skills

Customer service

Medical terminology

Insurance verification

Education

High school diploma or equivalent

HFMA CRCR

NAHAM CHAA

Job description

Employment Type

Full time Shift: Rotating Shift Description: A two-week training period is required M - F 8a - 430p Holiday and/or weekend rotation is required.

St. Peter's Health Partners is seeking an individual to assist with clerical duties associated with keeping the department running smoothly Representative I - Patient Access Purpose Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role

PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Minimum Qualifications

High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Additional Qualifications

Medical terminology required & knowledge of diagnostic & procedural coding Insurance verification with the ability to explain benefits, secure necessary authorizations.

Pay range

$17.25-$22.54 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.