Patient Access Representative - Birth Place/Labor & Delivery

Trinity Health Mid-Atlantic; United States; On-site; USD 26,000 - 40,000; Full time

Job summary

Trinity Health Mid-Atlantic is seeking a Patient Access Representative to be the first point of contact for patients and families, delivering exceptional service while ensuring accurate registration, insurance verification, and financial clearance.

This role supports patient satisfaction, regulatory compliance, and timely reimbursement across inpatient, outpatient, emergency, and procedural settings, with flexibility to meet patient care and operational needs.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare registration, patient access, or medical front office preferred.
• Knowledge of Medicare, Medicaid, and commercial payers.
• Strong customer service, communication, and interpersonal skills.
• Attention to detail and ability to work in a fast-paced environment.
• Basic computer skills and experience with electronic health record systems preferred.

Responsibilities

• Provide patient-focused customer service to patients, families, physicians, and clinical staff.
• Perform inpatient and/or outpatient registration with accurate demographics and insurance information.
• Verify insurance eligibility, benefits, referrals, pre-certifications, and authorizations.
• Explain financial responsibility, including copays, deductibles, and self-pay estimates, clearly and compassionately.
• Collect patient payments at time of service per organizational policies.
• Ensure compliance with Medicare medical necessity guidelines and payer-specific requirements.
• Maintain accuracy and confidentiality in registration systems.
• Respond to inquiries and resolve issues related to patient access and financial clearance.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

EHR systems

Education

High school diploma

Tools

EHR software

Job description

Employment Type: Full time Shift: Rotating Shift Description: The Patient Access Representative serves as the first point of contact for patients and families, providing exceptional customer service while ensuring accurate registration, insurance verification, and financial clearance. This role plays a critical part in supporting patient satisfaction, regulatory compliance, and timely reimbursement.

Key Responsibilities

• Provide patient‑focused customer service to patients, families, physicians, and clinical staff
• Perform inpatient and/or outpatient registration, ensuring accurate demographic and insurance information
• Verify insurance eligibility, benefits, referrals, pre‑certifications, and authorizations
• Explain financial responsibility, including copays, deductibles, and self‑pay estimates, in a clear and compassionate manner
• Collect patient payments at time of service in accordance with organizational policies
• Ensure compliance with Medicare medical necessity guidelines and payer-specific requirements
• Maintain accuracy and confidentiality while documenting information in registration systems
• Respond to inquiries and resolve issues related to patient access and financial clearance

Qualifications

• High school diploma or equivalent required
• Previous experience in healthcare registration, patient access, or medical front office preferred
• Knowledge of insurance plans, including Medicare, Medicaid, and commercial payers
• Strong customer service, communication, and interpersonal skills
• Attention to detail with the ability to work efficiently in a fast‑paced environment
• Basic computer skills and experience with electronic health record systems preferred

Work Environment

This position may work in inpatient, outpatient, emergency, or procedural settings and requires flexibility to meet patient care and operational needs.

Why Join Our Team

Opportunity to make a meaningful impact on the patient experience Collaborative healthcare environment Training and growth opportunities within Patient Access

Pay Range based on experience and location:

$19.64-28.80

Mission Statement:

We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.