Patient Access Rep-PRN

Ochsner Health; Morton (MS); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in a role that focuses on enhancing patient experiences. This position involves greeting patients, managing appointment schedules, and ensuring accurate data entry for medical records. Successful candidates will possess strong communication and organizational skills, enabling them to thrive in a fast-paced environment. If you are passionate about making a difference in healthcare and enjoy working with people, this opportunity offers a rewarding career path with the chance to positively impact lives every day.

Qualifications

• High school diploma or equivalent required; Associate's preferred.
• One year of related experience in healthcare or customer service.

Responsibilities

• Provide excellent customer service to patients and guests.
• Gather and input demographic and financial information.
• Ensure accurate completion of patient registration processes.

Skills

Verbal Communication

Written Communication

Problem-solving

Organizational Skills

Interpersonal Skills

Attention to Detail

Education

High School Diploma

Associate's Degree

Tools

Windows Applications

Role-specific Software

Job description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken, and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference, and that matters. Come make a difference at Ochsner Health and discover your future today!

This job greets patients and guests in a courteous manner whether via telephone contact or in person; initiates scheduling an appointment or completes the check-in process/admission for patients; obtains and verifies accurate identification and demographic data for the patient’s permanent medical record, which assists in accurate reimbursement while maintaining confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; verifies insurance via electronic verification, telephone, or web application; and improves patient satisfaction through professional representation and cross-training to support multiple functions across all patient and payer types.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description summarizes the primary duties and responsibilities of the job and position. It is not intended to be comprehensive or all-inclusive. Contents are subject to change at the company's discretion.

Education

Required – High school diploma or equivalent

Preferred – Associate’s degree

Work Experience

Required – One year of related hospital, clinic, medical office, business services/revenue cycle, front-line registration, financial counseling, banking, hotel retail, and/or customer service experience

Certifications

Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant, or other medical specialty-based certification

Knowledge Skills and Abilities (KSAs)

• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills; ability to present information clearly and professionally.
• Proficiency with Windows applications, role-specific software, and keyboard.
• Strong interpersonal skills.
• Clerical skills and knowledge of healthcare insurance benefits, payor guidelines, referral and authorization processes, and billing regulations.
• Ability to effectively present information and respond to questions from patients and customers.
• Problem-solving skills and ability to handle high-stress situations professionally.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision-making and analytical skills with attention to detail.
• Ability to collaborate with other departments.
• Sound judgment in handling/escalating difficult situations.

Job Duties

• Provide excellent customer service to patients, guests, and family members.
• Create, activate, and complete patient scheduling, registration, or hospital admission processes.
• Ensure all forms are completed and paperwork is accurate.
• Gather and input demographic and financial information; explain insurance benefits; collect co-pays, deductibles, and self-pay portions.
• Perform financial analysis and inform patients of financial responsibilities.
• Balance cash drawer daily, prepare deposit slips, and follow cash handling procedures.
• Demonstrate respect and cooperation in staff relationships and resolve conflicts.
• Adapt behavior to specific patient populations, respecting privacy and communication preferences.
• Other related duties as required.

The above statements describe general responsibilities and are not exhaustive. Duties may change at any time.

Remain knowledgeable on current laws, standards, and regulations applicable to the area of responsibility and ensure compliance.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including reporting unethical or questionable behaviors, patient/employee safety, and privacy concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands are representative of those needed to perform the essential functions. Reasonable accommodations may be made for individuals with disabilities.

Work involves exerting up to 10 pounds of force occasionally, mainly sitting, with occasional walking or standing. No exposure to blood, body fluids, or tissue, and no emergency care duties.

May work with patients with communicable diseases and be exposed to hazardous medications or waste, with associated occupational risks.

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Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied on our careers website.

Residents of Colorado, California, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and Washington D.C. are not eligible for remote positions.

For accessibility or accommodation requests, contact HR at 504-842-4748 or [e-mail]. This contact is for accommodations only.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration regardless of protected classes.